account creation
What does error 403 mean?
Caller is either out of country or using a VPN to appear out of country
What was the tallest man-made structure before the Eiffel Tower was constructed?
The Great Pyramids
What is Brian's cat named?
Peanut Butter
How many characters does the password have to be minimum?
16
What page is Steps for AOs when completing Level 1 approvals on?
pg 42
Tuesdays and Thursdays
Where do you direct a PPP borrower to contact if they have questions on their loan?
Their lender OR if it's charged off, direct to CLSC
How many younger siblings does Grace have?
Four younger siblings
Who should be able to create a MySBA account to view their loan?
Individuals who's SSN is tied to the loan number
True or False: If an SBA employee's COR is inactive, you can tell them.
False
The caller's AO will approve
How many muscles does a cat have in its ear?
32
What musical instruments do Grace and Brian play?
Grace: Piano
Brian: Drums, Flute, Trombone, Piano
Where would you direct someone whose loan is tied to EIN?
It depends on loan type.
How do you check someone's pending access request?
On CAFS after searching/verifying account, go to the side tab that says pending approvals and click to view.
True or False: you have to provide the hours of the call center when closing a call.
False: you are not required to do so
True or False: When directing to CLSC, you may provide the caller the CLSC phone number.
False
What music type was Brian's most listened to on his 2023 Spotify Wrapped?
Rap
If a caller wants to apply for a disaster loan, where do you direct them?
You can help them create a MySBA account and apply through there.
If a lender is getting an error in ETRAN what do you do?
Direct to CLSC
If a caller has questions on their 504 loan where do you direct them?
CLSC
What does the shark's scientific family name Chondrichthyes refer to?
It refers to fish with cartilaginous skeletal structures (includes sharks, skates, rays)
What is Grace's favorite book?
The Name of the Wind or House in the Cerulean Sea