account creation
What does error 403 mean?
Caller is either out of country or using a VPN to appear out of country
What was the tallest man-made structure before the Eiffel Tower was constructed?
The Great Pyramids
What is Tammy's cat named?
Ella
How many characters does the password have to be minimum?
16
How do you check someone's pending access request?
On CAFS after searching/verifying account, go to the side tab that says pending approvals and click to view.
What page does the MySBA Troubleshooting Chart start on?
35
Where do you direct a PPP borrower to contact if they have questions on their loan?
Their lender OR if it's charged off, direct to CLSC
How many siblings does Grace have?
4
Who should be able to create a MySBA account to view their loan?
Individuals who's SSN is tied to the loan number
True or False: If an SBA employee's COR is inactive, you can tell them.
False
Who approves level 1 requests to access CAFS Systems?
The caller's AO will approve
How many muscles does a cat have in its ear?
32
What state is Tammy in?
Florida
Where would you direct someone, whose loan is 100% for sure tied to EIN?
Loan provider
What page has how do AOs approve Level I access for other users?
Page 112
True or False: you have to provide the hours of the call center when closing a call.
False: you are not required to do so
A caller is asking you about applying for a NEW certification for their business where do you direct them?
UCP line
What state is Grace in?
Tennessee
If a caller wants to apply for a disaster loan, where can you direct them?
You can help them create a MySBA account and apply through there.
If a lender needs specific help or has further questions on ETRAN how can you help them? (assuming they have the role)
Direct to CLSC
If a caller has questions on their 504 loan where do you direct them?
What does the shark's scientific family name Chondrichthyes refer to?
It refers to fish with cartilaginous skeletal structures (includes sharks, skates, rays)
What is one type of plant Grace is growing currently?
Mint, Snake plant, Rosemary, Sage, Lavender, Chamomile, Thyme or Basil