101
WHAT CHANGES WITH THE SEASON
QUICK LINKS
WHAT HELPS WITH OUT OF POCKET EXPENSE
COST SHARING REDUCTIONS
1095A DATES ARE WRONG
TIER 2 TRANSFER - COMPLEX TAX QUESTIONS
NOT COUNTED AGAINST YOU IN THE MP
MARKET PLACE BASICS : PRE-EXSISTING CONDITIONS
STEPS TO CALL PROCESS
CALL FLOW
WHAT UPDATES THE CSR REAL TIME
SPECIAL CONTENT: BLAST AND USER ALERTS
CONSUMER NEEDS TO VERIFY INCOME
RESOLVING DATA MATCHING ISSUE
WHAT MUST BE READ AFTER EVERY ENROLLMENT
Enrollment Closing Language
NEW APPLICAITON
ON LINE LEAD IN
SPEAKS DIFFERENT LANGUAGE
LANGUAGE LINE
WHAT MUST BE VERIFIED BEFORE YOU CAN SEND A PASSWORD RESET
IDENTITY AND EMAIL VERIFICATIONS
ways to send in docs
WHO'S HAND IS IN THE COOKIE JAR
PAYMENT
CHILD SUPPORT, ALIMONY, CAPITAL GAINS, SELF EMPLOYMENT, SOCIAL SECURITY, W2, CONTRACTS, IRA DISPERSMENT, FARM AND FISHING, PENSION, CASH SUPPORT,
TYPES OF INCOME
RUDE CRUDE AND RUFFNECK
MANAGING ANGRY CONSUMERS
Encountered an issue while filling out an application
Technical Issues
CONSUMER IS ENROLLED IN MEDICARE but SOMEONE STAYS ON THE PLAN
ENDING FOR SOME
WHAT THE STATUS OF MY CASE
Enrollment Closing Language
irs, Medicaid, medicare, agent, broker, chip, ssa, navigators, shop
AGENT PARTNER SEARCH
Record Is Flagged for the ARC
ARC ESCALATION
WHAT HELPS THE COST OF PREMIUM
TAX CREDITS
PLAN MISSING ENROLLMENT
PLAN ISSUE
HAS A RIGHT IF THEY DONT AGREE
APPEALS
UPDATES THE CSR OF MESSAGES, ESCALATIONS, AGE, ECT
CONSUMER INDICATOR BOX
Consumer intends to discuss their issue with the media, a congressional office, another agency, or a lawyer
How to Transfer a Supervisor