The opposite of "problems"
This Splasher just got a puppy named Enzo and will be spending his entire sabbatical learning how to care for him.
Who is Faisal Mawani?
Not to be confused with her day job in Engagement, this lover of flow charts is also engaged outside of work and is planning a wedding.
Who is Deanna Cannella?
You better change your mindset, because Customer Success has moved to this type of bonus model.
What is NRR?
This Hawaiian expression of gratitude is how Zach signs off all of his meetings.
What is mahalo?
We use this phrase each time we add a new member to our team.
What is “we’re a brand new company”?
These are 2 of the 5 tracking pixels we support with the new self-service tool.
What are Google Analytics, Google Tag Manager, Meta pixel, LinkedIn Insight, Adobe Marketo Engage Munchkin
Project Assignment emails are sent out by 5pm on this day of the week, although we often see them sent out before 7 a.m.
What is Wednesday?
Our customers will form their opinion of us and decide whether they want to renew within this timeframe of doing business with us.
What is 90 days?
It’s not quite Serial, My Favorite Murder or my personal favorite, The Morning Toast, but we love sharing this Splash podcast with our customers.
What is Checked In with Splash?
This Splash value was created because “holy sh*t, we’re alive”.
What is Find the Fun
Prospects and Clients may request Splash to fill out a Security Questionnaire, which we submit through this area of Salesforce.
What is Loopio?
These team members (job title) are the Technical SMEs for customizations & workflows like Vanity URL, SSO & EWL.
Who are Technical Implementation Specialists?
We love to hate this platform that integrates our email with Salesforce.
What is Cirrus Insight?
These 4 roadmap pillars were influenced in part by our Voice of the Customer survey.
What is Simplify the Process, Amplify your Brand, Measure the Results and Grow your Business?
Upon logging into Splash, these are the 6 sections you see on the left sidebar.
What is Events, Library, Contacts, Reporting, Integrations and Team?
This is a small piece of data stored on a user’s web browser while browsing a website and it is designed to remember information about the user or to record the user's browsing activity.
What is a cookie?
While we can sometimes bend on this rule, we say that services purchased expire within this timeframe of signing a contract with us.
What is 6 months?
This note template in Catalyst is designed to better document knowledge transfer between CSMs or CSMs and AMs.
What is the Account Transfer Template?
It is highly encouraged that we use these Google Slides in order to put together content to share externally.
What are the Official Pick & Pull Slides?
We recently launched our Partnerships directory, featuring 3 potential attendee app partners. Name one of them.
What is Brella, SpotMe or Guidebook?
These laws directly led to the creation of the anonymize contact endpoint in our API.
What are GDPR laws?
When setting up a Vanity URL with a customer, Splash will generate these records to the client so they can install them.
What are DNS records?
We recently updated the forecasting stages for renewal opportunities. These are the first 3, in order.
What is Qualifying Renewal Opportunity, Identifying Stakeholders and Confirming License/Service Needs?
At SKO, marketing identified these 4 personas to help us better understand how to resonate with our customers.
What is Head of Marketing, Event Person and Champion, Demand Gen Manager and Marketing Ops?
Name one of Splash’s current investors.
What is: Ascent Venture Partners, Spark Capital, Great Oaks Venture Capital, LHV, Maveron, Red Sea Ventures, ScaleUp or Spring Mountain Capital?