On-call/Scheduling
Where you should document your On-Call/Duty Hours AND any calls you get and a brief description on how you responded.
What is The On-Call/Duty Log?
Department to contact if doors are not unlocked, but need to be.
What is keyshop?
Communication, Critical Thinking, and Customer Service
What are the Three C's?
At the end of conferences, this process involves, coordinating lot usage, and making sure guests vacate spaces on time.
What is Check-out parking process?
This document proves whether a guest should be able to check in or not.
What is The Roster
Where can you find ALL Schedules? (Students and Pro-Staff On-Call)
What is When2Work?
Documentation to be completed following an emergency situation.
What is an incident report?
Examples include active listening and body language
What is non-verbal communication?
Where to find credit card to pay for toaster/van gas
What is inside key wallet pouch
These items are given at every check-in, whether it is an Adult or a Youth.
What is Key/e-key and color meal tag.
A guest calls about being locked out - your first step is to?
What is Verify their identity?
True/False: We can provide guest room information to a parent.
What is false
The final step of the critical thinking process.
What is reach a conclusion?
Where toaster 2.0 is parked
What is behind Holt
What does Adult Standard get more than the Youth Standard?
What is bed made upon arrival, small toilettree pack, able to request Housekeeping via MARS and a 24hr desk.
If you don't know how to handle a situation, who do you call next?
What is A Pro-Staff on Call?
Notification when conditions are favorable for tornados to form.
What is a tornado watch?
Three major customer groups that are served during the summer.
What are Youth, College, & Adult?
Where to reserve a vehicle, bike, or s-pass
What is Housing Event Services Outlook Calendar
This is the goal of every Check-In interaction?
What is Making the guest feel inofrmed,welcomed and supported?
This information you should always know before starting your On-Duty Shift.
What is Who to contact, where groups are located and any major events/issues?
The two phone calls we should make after witnessing a medical emergency.
Who is 911 and prostaff?
The 5 types of communication.
What is verbal, non-verbal, written, visual, and listening
The storage location for the e-bike
What is Leopold B135
What are the first 2 steps to properly check someone in on StarRez?
What is Search the Conference and go to the Attendee Tab?