Vault/Contract Cards
How many options are there to choose from in the drop down for Vault Audit?
25!
The signer causing the Exit Relationship was removed from the SDB. What should I do?
Escalate!
If a liner only has an empty envelope with no writing, are these contents?
No
Which dollar amount requires the pink sticker?
$10,000 or more
When do you need to indicate "yes" or "no" for the contract card column for an unrented box?
When there are zero keys and the box is locked closed.
What do I do if i see this comment on the customer summary screen: “A decedent Safe Deposit Box Search has been conducted. Do not proceed with escheatment activities for 1 year.”
Remove the lease termination if the comment was placed less than a year ago.
What specific verbiage are you supposed to have the branch write on the dual log before handing over your content to be stored?
"Taking drilled SDB content from (Katlin) and (Krystal).
Which type of browser is Brinks not supported on?
Internet Explorer. Brinks only works on Google Chrome or Firefox (pg 19 in drill procedures)
If a contract card is missing for a box being lease terminated, which selection do you make in the contract card column on the audit template?
"No - Replacement Created"
What should you put as the assigned bag number for a bank use box that does NOT contain audited SDB keys?
DCKB (Dual Control Keybox)
True or false: Previously drilled contents found by the branch but not entered into customer assist correctly needs to be completed by the branch.
False. We get to take care of it!
Which states need to send their contents to the San Antonio vault?
Texas, Illinois, Florida, and Washington
If a box is locked open but has keys, what selection should be in the vault column?
"Non functioning - No Lock"
How can you tell if the bank owes the customer a credit during Exit Relationship validation?
The balance will have a negative (-) sign in front of the amount due on the account summary screen.
Which countries are OFAC sanctioned?
Cuba, Iran, North Korea, Regions of Ukraine, and Syria
When would you assign more than a $25,000 value to a bag being sent to Brinks?
NEVER
If a Carey Box is in the wrong slot (location) but functional (not drilled), how would it be marked on the vault audit column?
"Carey Box" or "Carey Box - Duplicate"
I have a box in vaulted status with no working keys that is in the locked closed position. What do I need to do?
Drill it!
Yes! Just ensure:
Carefully wrap the knife in protective material, such as bubble wrap or a thick layer of paper, to cover the blade and any sharp edges.
Secure the wrapping with tape to ensure it stays in place
In which situations would you need to put a red dot sticker on the top right corner of the drill label?
If the content is OFAC-related or potentially bank owned.