Rules and Procedures
Renting
Surrendering
The Deceased
Branch Responsibilities
100
Keyhole Signals:
Black –
Blue –
Red –
Green –
White –
Keyhole Signals:
Black – Death
Blue – Past Due Rent
Red – Lost Key
Green – Charge Off/Bankrupt
White – Available
100
Part One:
Account:
Primary - David Moore
Joint - Lisa Moore
Can Lisa open a safe deposit box on this account?
Part Two: Can David open the box and add Lisa to the box without her being present?
Part One: No - The box must be opened by the primary
Part Two: No - All parties must be present at the time the agreement and access cards are made. Any time there are ANY changes, all members need to be present to re-sign the new updated application and access card.
100
Access Card:
Primary Rebecca Lee
Joint Mark Lee
Joint Samantha Lee
Deputy Brooklyn Lee
Can any of the above come in and close/surrender the box?
No, only primary and joint lessees can. Deputys can not make changes.
100
What is required in all cases surrounding a deceased member?
A death certificate is required in all cases.
100
All surrendered safe deposit box records are to be retained for _ years before properly disposing of them
6
200
What are the two differences between a lessee and a deputy?
Deputy can not make changes to the box agreement and can not access the box once all lessees have passed away.
200
When opening a new box and renting it on the members account, what two steps must be taken?
Spec-file and RN
200
Can the member close the box with one key?
Yes, we put $100 in the SDBX GL for the drill fee
200
Upon the notification of the death of a box holder the box should be marked with a _ keyhole signal
BLACK
200
How often are safe deposit box audits done?
Once a year after May 1
300
Are the safe deposit boxes insured by ORNL?
No
300
The spec-file creates the tracking in the IQ screen. What does RN do?
Updates the inventory to show that the box is now rented.
300
When a box is closed, what is the first step?
Let the members in the box and remove their contents. Then have the member sign to surrender the box.
300
In the event that the last lessee dies and there are no other on the box, the executor or administrator of the sole or last surviving lessee may have access, remove contents from, and close the Safe Deposit Box.
What is required?
- we must inventory the box( and ORNL employee and the administrator)
- The form must be notarized
- The inventory is kept with the agreement and the access log needs to be noted of the entry
300
When should the "Safe Deposit Box Double-Check" sheet be used?
Double-check should be done the day after the box is opened/closed.
400
Is the safe deposit agreement transferable?
No
400
Member comes in on January 1, 2019 and rents a 3x5 box.
What should the actual fee amount be?
What is the through date?
$11.64
5/1/2019
400
What is the Safe Deposit tracking #?
(ex. Skip a Pay is tracking 69)
31
400
If there are no lessees, next of kin, or administrator or executor, what are the three documents we can go into the box to look for?
Last will and testament
A deed to a burial plot or any burial instructions
An insurance policy
400
If there is a discrepancy with the tracking information/inventory in Symitar, what do you need to do.
Submit a Synapsys Service Event to report inventory or tracking 31 discrepancies.
500
Are the boxes waterproof and/or fireproof? Also, name two things ORNL forbids to be stored in box.
No
firearms, ammunition, explosives, narcotics, hazardous materials, gases, viruses, bacteria, or other property the possession of which is forbidden by law
500
What is the final step of opening a safe deposit box.
(After cards and agreement are completed, tracking is completed, and inventory is set-up)
Create a comment on the front screen
( ex: SDBX 75 North Branch)
500
Do all the people on the box have to be present to close the box?
No only one of the lessses.
500
If an executor or administrator of a sole or last surviving lessee’s estate has not requested access to the contents of the box within _ days following the lessee’s death, the Credit Union may then permit access for the surviving spouse or any next of kin of the lessee for the purpose of inventory and removal of contents.
60
500
When it comes to safe deposit box, the person who opens the box must _ the agreement.
Sign - This is you as an employee witness stating all the information is correct and hold you responsible for all parts.