3D
This is the small box that opens up with 3D.
What is the Action Hub?
This application is used to access knowledge base.
What is Service Now?
This ID is linked to the users Kerberos ID.
What is MSAD?
This button will flag an email as suspicious to the irespond team.
What is "spam" button?
This is the acronym for Servicedesk Defined Configuration Item.
What is SDCI?
This is the first three characters in a Morgan Stanley account number.
What is the branch number?
This type of workstation is not a physical station.
What is Virtual Machine?
IIG in FUSE is also known as this ID.
What is PCG?
This feature allows you to schedule meetings appointments & reminders.
What is "calendar"?
Clicking on the Star on the top left of the Article or the Star beside Category will allow you to do this.
What is Favorite?
This is the first step to try while troubleshooting 3D.
What is restarting 3D?
This application is represented with a pair of scissors as it’s icon.
What is Snipping Tool?
This is the option we need to select in Outlook in order for the client's Email, and Calendar to show correctly when they have both MSAD and PCG ids.
What is "always prompt for logon credentials"?
This tool is used to access centralized mail system to the firm.
What is Outlook?
This is the state you are not to use for tickets, EVER!
What is Closed?
This is the type of question we should not answer when asked by an FA/branch employee.
What are business-related questions?
This company is the main manufacture of all Morgan Stanley computers.
Who is HP?
This is the site we direct the user to in order to change their PCG login.
http://idmsupport/
This option allows you to respond to an email with multiple recipients, but should always be selected with care.
What is Reply All?
TechConnect primarily uses this category in Service Now.
What is a Service Desk?
This is the tab used while searching for 3D KB’s.
What is the 3D tab?
What are Avaya and Cisco?
This ID is used to login to Exchange based services.
What is MSAD?
This feature will allow you to sort emails into different color groups for easy access later.
What is Categories?
This time zone should be used for all TechConnect agents.
What is EST?