What is xfinity cable, xfinity internet, xfinity phone
100
ER IS?
What is ESCALATION RESOLUTION
100
3-5 BUSINESS DAYS
What is THIRD PARTY PAYMENT
100
CREDIT CARD PAYMENT PROCESS
What iS CC NUMBER, EXPIRY DATE, AMOUNT
100
BOXES AND MODEMS AT LEAST 3
What is DCT DTA, HD, DVR, X1 ,AR , D3, D2, EMTA, CIENNA
200
SPP
What is SERVICE PROTECTION PLAN
200
10+ Years of Service
What is ANY ARRANGEMENT WITHIN 21 DAY TIMELINE
200
7-10 BUSINESS DAYS
What is MAILED PAYMENT
200
CHECK PROCESS PAYMENT
What is is CHECK ACCOUNT NUMBER, ROUTING NUMBER , AMOUNT
200
TOOLS WE USE, GIVE 4
What is RAPID MAIL, ERONE, ACSR, GRANDSLAM, EINSTEIN
300
3, 4, 5, 6
What is AMEX, VISA, MASTERCARD, DISCOVERY
300
93 DAYS PAST DUE MA CUSTOMER, 1 PAYMENT REVERSAL LAST 2 MONTHS,
What is NOT QUALIFIED FOR EXTENSION
300
5.99
What is CONVENIENCE FEE
300
ACSR ICONS AND USES
What is DICTATE ACSR ICONS AND USES
300
REACTIVATE THE CUSTOMER'S SERVICES PROCESS INCLUDE CODES NEEDED
What is DICTATE PROPER REACTIVATION PROCESS
400
1A 1B
What is paid full past due or outstanding balance, made PTP or paid partial amount
400
This tool generates automatic mailings of customer service information and business forms to a customer’s home.
What is RAPID MAIL
400
This program offers a discounted price to customers that do not occupy their home for at least 3 months and a maximum of 6 months (except VT who have a maximum of 7) between October 1 and April 30.