Service Excellence
This is the Mantra for Rooms Division.
What is Vim Vigor Vitality, Presence, Pride, Passion and What is needed on time with value?
This color apples can be used in the absence of red apples?
What is yellow apples?
The guests can only pay with this type of card via POS machine
What is Discover card?
This is correct way to leave a table when dining with others
What is "Please may I be excuse?"
This restaurant will serve Latin Cuisine at Sandals Dunn's River
What is Zuka
These are used to compliment or enhance Standard Operating Procedures
What are 'Best Practices"
These items are displayed in the lounge during the hours of 3pm to 6pm
What is sandwiches and wraps?
This form is used to remove charges, apply discounts or credits to guests folios
What is an Allowance voucher
Your fork and knife is placed in this position once you are finished eating?
What is 10 and 4?
These three tourists attractions are closest to Sandals Dunns River
Mystic Mountain, Dunn's River Falls, Dolphin Cove
This is describe as the act of creating emotional connections with guests.
What is Guests engagement?
This process is done daily to ensure all arriving guests are checked into a fault free accommodation
What is room inspection?
This process allows to us to monitor guests spending and secure payments for transactions
What is the 360 report of the exceeded credit report?
The napkin is placed in this shape when placed on your lap
What is rectangle/rectangular?
This is the tagline for Sandals Dunn's River
What is "Let life flow"
This form of language, communicates determination, proaction and self confidence.
What is positive language?
This is used to accurately record the guests experiences, requests and preferences
What is the Club Sandals contact log?
The form is used to process transactions when guests are away from the PMS or RMS system
What is miscellaneous voucher?
This is rule of table setting
What is liquids to the right and solids to your left?
This is the rooftop lounge and bar at Sandals Dunn's River
What is Ocarina?
This is the ability to manage your emotions and understand those of persons around you
What is emotional intelligence?
Concierge is derived from this term
What is the French term Comte Des Cierges?
This source code highlights guests who are staying at the resort due to work
What is HSE or houseuse?
Using the European style silverware is held this way
What is fork remains in your left hand, tines facing down, and the knife in your right hand?
This category room is the most expensive suite at Sandals Dunn's River
What is the Coyaba Sky Villa, Swim up Rondoval?