Pricing
“We’re using something free right now.”
“Totally makes sense—free is a great starting point. Where teams usually start to rethink that is when they look at the time spent manually managing bookings and no-shows. When that improves, they typically see more revenue come in. Has that been something you’ve noticed?”
“We use Vagaro—it works fine.”
“Got it—Vagaro comes up a lot. Usually over time we hear about reliability or pricing frustrations. Has anything like that come up?”
“We use GlossGenius—it’s been good.”
“Totally makes sense—it’s a great starting platform. As teams grow, we usually see more manual work pop up. Has that been the case for you?”
“Now’s not a good time.”
“I completely get that—sounds like things are busy. Usually when I hear that, it’s because there’s a lot going on operationally. Out of curiosity, where do you feel like most time is going in the business right now?”
“We’re good.”
“That’s great to hear—just so I have context, what are you using today?”
“We’re all set, we like what we’re using.”
“I hear you—most teams look at it that way at first. What usually shifts things is when they see the impact on bookings and retention. For example, even small improvements there can drive meaningful revenue. Is that something you’re currently tracking?”
“We’ve been on Vagaro forever.”
“Totally fair—most teams we talk to were on it for years. What usually prompts a look is when it stops keeping up with growth. Have you felt that at all?”
“It works for us right now.”
“That’s great to hear. A lot of teams say that until they start scaling. Are you planning to grow your team at all?”
“We’re busy right now.”
“Totally hear that—most teams I speak with are. That’s usually when things like no-shows or gaps in the schedule become more noticeable.
How are you currently managing that side of the business?”
“Everything’s working fine.”
“Love to hear that. Is there anything you wish worked just a bit better?”
“We’re trying to cut costs.”
“That makes sense. A lot of teams actually start here, but then realize the bigger opportunity is improving efficiency and revenue. When bookings increase and no-shows drop, it often outweighs the cost. How are you thinking about growth right now?”
“It’s not perfect, but we deal with it.”
“That makes sense—most teams do for a while. Usually the shift happens when those issues start impacting bookings or clients. Has that happened yet?”
“We just handle things manually.”
“Got it—that’s really common early on. At a certain point it can take up a lot of time. How much of your day is going toward that?”
“Call me later.”
“Happy to—just so I make that follow-up actually useful, what would you say is the biggest area you’d want to improve right now—more bookings, retention, or saving time?”
“We already have a system for that.”
“Got it—can you walk me through how you’re handling that today?”
“We don’t really have budget for this.”
“Totally fair—budget always matters. The way most teams justify it is by looking at it as an investment in revenue, not just a cost. When booking efficiency and retention improve, it tends to pay for itself. What would need to be true for something like that to make sense?”
“Switching off Vagaro sounds like too much work.”
“Totally get that—switching can feel like a big lift. Most teams feel that way until they see how structured onboarding is. What part feels toughest?”
“I’m a solo provider—GlossGenius is perfect for me.”
“Totally—that makes a lot of sense. GlossGenius is a great fit for solo providers starting out. Where I’ve seen people revisit it is when they start thinking about growth—whether that’s adding staff, increasing bookings, or just saving time on manual work.
Out of curiosity, are you planning to stay solo long-term, or is growth something you’re thinking about?”
“Maybe in a few months.”
“Got it—that makes sense. Usually when teams say that, there’s something coming up—growth, staffing, or expansion. What are you hoping looks different in a few months?”
“Switching just sounds like a headache.”
“Totally fair—that’s usually the biggest concern. What part feels like it would be the hardest?”
“It’s just cheaper to stay where we are.”
“That makes sense on the surface. Where teams usually take a second look is when they factor in missed bookings, no-shows, and time spent on manual work. When those improve, the ROI tends to outweigh the cost pretty quickly. Has that been something you’ve had to deal with?”
“The pricing is annoying, but not enough to switch.”
“I hear that—that’s actually where a lot of teams start. As they grow, that per-provider pricing really adds up. What’s that looked like for you so far?”
“We like how simple it is.”
“Totally—simplicity is great early on. Usually the challenge is when that starts limiting growth. Have you run into anything like that yet?”
“We’re too slammed to even think about this.”
“Totally get that—that’s usually when things are the most stretched. If you could wave a wand and fix one thing right now—more consistent bookings, fewer no-shows, or less admin—what would it be?”
“We use a few tools, but it works.”
“Makes sense—most teams piece things together over time. Where it gets tricky is the manual work and gaps. How many systems are you juggling today?”