Chapter 1
What is the purpose of learning interpersonal skills?
a. To communicate effectively
b. To share our thoughts and feelings
c. To build trust and inspire commitment
d. All of the above
What is (d) all of the above?
(Keith, Ch.1) Nina is presenting a speech on why recycling is important for the environment. During the speech, Nina shows statistics on waste materials and pictures of waste dumps, and she encourages everyone to advocate for recycling. This speech is best described as a:
a. engagement speech
b. informing speech
c. persuading speech
d. none of the above
What is (c) persuading speech?
What are the two kinds of trust in friendships?
a. emotional trust and reliability
b. acceptance and support
c. reliability and validity
d. cooperative intentions and affectionate trust
What is (a) emotional trust and reliability?
Tina and Joe have been arguing. Tina has been texting Joe while they are at work. What channel are they using?
a. verbal communication
b. texting
c. social media
d. nonverbal communication
What is (b) texting?
When verbal and nonverbal communication is contradicting, we are more likely to:
a. rely on verbal messages
b. give up trying to interpret the message
c. rely on external sources of information
d. rely on nonverbal messages
What is (d) rely on nonverbal messages?
(Johnson, Ch.2) What is one of the dangers of unproductive high self-awareness? Becoming:
a. self-absorbed
b. socially sensitive
c. more reactive to the immediate situation
d. easily adaptable to changing circumstances
What is (a) self-absorbed?
What is an example of appropriate self-disclosure?
Anything that is: a part of an ongoing relationship; focused on what is going on within and between persons in the present time; sensitive to the audience; anything that will will improve the relationship; is reciprocated; should increase during times of crisis in the relationship; continue to increase in depth and breadth; not shared with a person who is competitive or untrustworthy (e.g., they will misinterpret or overreact to your disclosure).
(Johnson, Ch.5) Tina got really frustrated when her boyfriend walked in her kitchen she just mopped without taking off his dirty shoes. She just said, “You sure do appreciate my work around the house.” She failed to express her feelings directly because she was using:
a. commands
b. labels
c. sarcasm
d. questions
What is (c) sarcasm?
Which is not a key principle of communication?
a. communication skills cannot be improved after turning 25 years old
b. communication is irreversible
c. we communicate with each other
d. communication can be intentional or unintentional
What is (a) communication skills cannot be improved after turning 25 years old?
(Winters, ch.5) Subordinate groups are considered the norm group, is typically unaware of privilege, and has access to power and resources.
a. true
b. false
What is (b) false?
To achieve self-actualization, you must be:
a. hard working and talented
b. willing to practice conflict resolution skills
c. willing to turn informal relationships into formal ones
d. time-competent and autonomous
What is (d) time-competent and autonomous?
"Joseph, I am afraid you are not tall enough to be a good dancer" is inappropriate as feedback because it focuses on:
a. the "there and then"
b. things the other person cannot change
c. your perceptions and feelings
d. your own well-being and emotional peace
What is (b) things the other person cannot change?
(Keith, Ch. 4) Jack and Damian are taking a communication course. During class, Jack has headphones in, and does not participate in the lecture discussions. Damian has a notepad out and nods along to slides the professor is lecturing about. What type of listener is Jack?
a. passive listening
b. critical listening
c. active listening
d. nonverbal listening
What is (a) passive listening?
(Winters, Ch.4) What is one way that is not conducive to creating a safe space?
a. calling someone out, not in
b. correcting biases and promoting equitable conversation
c. becoming an ally to subordinated groups
d. discussing discomfort and extending empathy?
What is (a) calling someone out?
Feelings are internal reactions to our experiences.
a. true
b. false
What is (a) true?
(Winters, Ch.4-5) Acting differently among your peers to fit in with the dominant group is known as what?
a. expressing cooperative intentions
b. coding
c. code-shifting
d. covering
What is (c) code-shifting?
Why is self-disclosure important in effective communication?
Allows you to get to know the other person by identifying common goals, needs, interests, values. Disclosure is necessary to work together to accomplish these goals. Without self-disclosure, relationships can deteriorate.
What is the relationship between trust and communication?
a. The more trusting you are, the more you feel that you can safely withhold relevant information, without any harmful consequence.
b. The more trusting you are, the more willing you are to disclose accurate, relevant and complete information about an issue.
c. The less trusting you are, the less likely you are going to have problems in your communication.
d. The less trusting you are, the more self-protective you become, and thus the information you provide will be more accurate, relevant and complete.
What is (b) the more trusting you are, the more willing you are to disclose accurate, relevant and complete information about an issue?
Kelly and John are at the Florida State Football game. Kelly tries to communicate with John and tells him she is not feeling well and will leave the game. John struggles to hear her, does not fully understand what Kelly said, and assumes she wants to go because she is not having fun. What is the most likely cause of the miscommunication?
a. John failed to listen to Kelly actively
b. Kelly's failure to use nonverbals to convey his message to John.
c. The environment sounds created too much noise for the message to be received correctly.
d. John failed to paraphrase what Kelly had mentioned.
What is (c) the environmental sounds created too much noise for the message to be received correctly?
(Johnson, Ch.6) Eye regions provide the most diagnostic evidence for fear, anger, and sadness.
a. true
b. false
What is (a) true?
(Keith, Ch.2) Which one if not a fallacy or prejudicial appeal?
a. name calling
b. glittering generalities
c. credible evidence
d. plain-folks appeal
What is (c) credible evidence?
(Winters, Ch.2) Why are inclusive conversations important in fostering equity in conversation?
Having a safe space for inclusive conversations means deciding on the definition of equity as a group and acknowledging past oppression of subordinated groups. Inclusive conversations also consider power dynamics when talking about equity, who is dominating the conversation, and how power can be used.
(Johnson, Ch.6) How will a person with status and power behave if they feel secure?
a. maintain eye contact when speaking with their audience
b. puff up their chest
c. stand very straight and still
d. smile with their chin forward
What is (a) maintain eye contact when speaking with their audience?
Marie and Joseph are discussing heatedly about cleaning up around the house. Marie restates the problem Joseph has brought up, intending to have Joseph understand that she is listening and being attentive. What strategy of communication has Marie utilized with Joseph?
a. paraphrasing
b. active listening
c. interpersonal reflection
d. effective communication
What is (a) paraphrasing?
(Keith, Ch.6) What is the most credible source when creating a speech?
a. peer reviewed articles
b. blogs
c. websites
d. books
What are (a) peer reviewed journals?