PreSense
The "pull" methodology to enact PreSense
What is the Calls In Progress API
The feature in the AQA Module allows us to store Agent Names as custom data using their voice
What is Agent Voice ID?
The amount of Team Members who live in Colorado
What is three?
The specific type of data that is redacted from calls using Invoca's Redaction Technology
What is Payment Credit Card Information (PCI)?
The name of our company prior to Invoca
What is RingRevenue?
The "Push" method for passing data in PreSense that also connects calls
What is SIP?
The amount of scorecards that comes with the purchase of the QA Module
What is five?
The amount of team members with children
What is eight?
When building a lookup table, this is the maximum amount of "Keys" that can be used to find a match
What is two?
The total amount of CEOs Invoca has had
What is three?
The acronym "SIP" is short for
What is Session Initiation Protocol?
The Invoca customer that holds the leading case study for the success they have received from the AQA Module
Who is Renewal By Andersen?
The Team Member who has played in the official Invoca band
Who is Keith Jellick?
The name for a type of webhook Invoca offers allows you to send out a request and also receive data in that same request to be used in reporting or routing
What is a real-time routing webhook?
The founding CEO of Invoca
Who is Jason Spievak?
The specific attribute can be passed through the API / SIP connection to perform Closed Loop Reporting
What is the Transactions / Call Record ID
The best practice, driven by onboarding, to implement for a call to effectively be scored by the module?
What is a scorecard qualifier signal?
The Team Member who has had the most roles at Invoca
Who is Daniel Dubinsky?
The maximum time setting that can be made on a specific ringpool to save a unique phone number allocated to a specific user
What is one day?
The most amount of concurrent offices Invoca has ever had
What is four? (SB, SF, LT, Chicago)
The exact conversion rate increase from DirecTV PreSense Case Study
What is 110%
The metric the AQA module scales on with pricing that is not minutes
What is seats?
The team member who has won several Invoca Halloween competitions
Who is Bill Hyatt?
The term for a paid add-on that allows customers to use custom data in the platform to route calls to specific destination numbers
What is dynamic routing?
The name of Invoca's first customer
Who is Commission Junction?