The Form in the Process Center you have to complete if claims total 1,000 or more.
What is TR102
100
The process flow used if the customer dispute states: I was billed for 2 days less than the standard interval of 8 days, but I sent the ASR with a interval of 10 days
What is Service Date Advancement
100
2 Screens in WFA to view the ticket trouble code.
What is OSSCHI AND OSSTR
100
The difference between the contract rate and the guidebook rate
What is the credit the customer receives in arrears
200
The DS3 Local Channel Mileage USOC
What is 1LPEA
200
The Spreadsheet that must be attached to the TR102 that houses copies of the invoice, Calculation spreadsheet, etc
What is UDAP
200
Double Jeopardy!!!!
The process flow used if the customer dispute states: I disconnected the ckt on 5/13/16, but I am still being billed
What is Disconnect
200
2 Systems used to view Billing Data other than CABS
What is ACATS and EXCLAIM
200
ATT-EBS-62-000033
What is Broadband Forbearance Contract Disputes APEX Document Number
300
The DS3 Flat and Per Mile Interoffice USOC (1st 4 characters only)
What is 1LPE*, 1LPS*
300
The CUCI (Customer Channel Interface) USOC billed if class of service = HFQC6; Smartring CFA, NO IOC, SPEC =L11NPN
What is SHNZT
300
The process flow used if the customer dispute states: I was billed mileage from the customer prem to the SWC and my calculations show 5 half miles but you are billing me for 6 half miles. One of the half miles is including in the Basic System Charge.
What is Local Channel Mileage
300
Ordering system for ASC and IRC
What is EXACT and RDS
300
Allows automation of the basic processes required to calculate charges at the contracted rates and issue the credits or debits required to reconcile CABS billed charges to the contract defined rates. The FID CNUM, on the Circuit ID line of any eligible circuit, identifies the circuits for handling
What is ECARS
400
Double Jeopardy!!!!!!!
The ASE CIR USOC for 10M
What is OEM1O
400
The Central Office Channel Interface (COCI) billed if Class of service = XDH1X; ZSPC = FLXDS1; NC = HF
What is SHNCQ
400
The process flow used if the customer dispute states: My contract states that I should only be billed 20% ETL in the 1st 12 months, but you billed me at 50%
What is Early Termination Liability
400
2 Systems used to create correction orders
What is HITOPS and TUF
400
Double Jeopardy!!!!!
M65 or N25
What is Adjustment phrase codes used to assure proper financial tracking
500
The ASE class of service for Real Time
What is OEMRT
500
3 Places you can search for adjustment errors
What is Adj Followup, Adj Search, Webtaxi Homepage
500
Double Jeopardy!!!
The process flow used if the customer dispute states: MRC s/b $1481.80 CNUMPCB130061+12 did not rcv forbearance cred per Amend 7 contract extn agreement. Only rcvd one mo cred of $1403.20 on the Feb invoice.
What is BBFB Contract
500
2 TIRKS Screens used to view the ckt design
What is CD, DRI
500
The 2 Places to search for the ordering details for ASC and IRC BBFB Contract Disputes