TIMATIC
This global airline industry database is used to verify passport, visa, and health requirements for international travel.
TIMATIC
As a general policy, transferring a ticketed name to a completely different person is
Not allowed
CRG stands for this official set of guidelines used to handle service recovery scenarios.
Customer Recovery Guidelines
This organization manages Timatic and sets global airline standards for travel documentation compliance.
IATA (International Air Transport Association)
This type of name issue can be corrected without a fee if all names are included, such as last and first names being swapped.
Name Transposition
CRG can be accessed via PAL SharePoint or through this publicly available option.
PAL Website
What is the cryptic entry in Amadeus used to check passport, visa, and health requirements for a direct/connecting flight.
TIRA
Correcting 1–3 characters in a passenger’s first or last name for PH domestic travel requires this fee.
PHP 1,000 (inclusive of VAT)
True or False:
Refunds under CRG for Seacrew transactions are generally not applicable for SGD Agent Processing
True
LCA
DXB
SIN
MNL
CEB
What is the Cryptic entry for the itinerary above in getting a PH Seafarer's Passport, Travel Requirements Only?
TIRV/NAPH/EMLCA/DECEB/TRDXB/TRSIN/TRMNL/SEMN
Name corrections due to marriage, divorce, or adoption's Ticket Reissuance must be processed through these channels only.
PAL Direct Channels (Contact Center or Ticket Offices)
For seacrew transactions, this option is not applicable because tickets are usually paid by the Manning Agency.
Refunds/Travel Credit Ticket Conversion
MNL
SIN
TPE
HKG
LAX
What is the Cryptic entry for the itinerary above in getting a US Seafarer's Passport, Travel & Health Requirments?
TIRA/NAUS/EMMNL/DELAX/TRSIN/TRTPE/TRHKG/SEMN
A passenger booked as DELA CRUZ/JUAN MIGUEL MR requests a name correction to DELA CRUZ/JUAN MIGUEL SANTOS MR.
The date of birth is present in the PNR, and the passenger provides valid supporting documents.
Based on policy, how should the SGD agent proceed and what fee (if any) should be collected?
Reissue the ticket and collect a USD 25 name correction fee
For Seacrew tickets affected by disruptions, These are the only applicable recovery option that can be processed by SGD Agents
Rebooking or Rerouting