Front Desk
This is the system you use to clock in and out at the beginning and end of your shift.
What is Kronos?
This is how you should identify yourself when answering the Student Life Suite phone.
What is “Student Life Suite, this is [Name], SEAL Intern. How can I help you?”
These are the two acceptable types of There are this many front desk mailboxes.
What is three?
Name one item that RCOs can rent from the Resource Center.
What is tables, chairs, or canopies?
SABA stands for this.
What is Student Affairs Business Administration?
When someone arrives for an appointment, these are the key questions you should ask before checking the calendar.
What are who they're meeting with, what time their appointment is, and their name?
Before putting someone on hold, you should do these two things.
What are explain why you need to place them on hold and ask for permission?
These are the two acceptable types of identification for check pickup.
What are school ID and state ID?
These two items are available for use in the RC or outside the back door but are NOT available for rental.
What are poster paper and paints?
This office focuses on the holistic development and complete student experience, including helping students facing unique challenges.
What is the Dean of Students Office?
This color phone icon means calls are coming into the front desk.
What is green?
A voicemail should include at least these four important pieces of information.
What are the date/time, caller's name, phone/email, and reason for calling?
These three pieces of information must be recorded on the check sign-out sheet.
What are date, check number, and name?
Standard equipment rentals should be reserved, picked up, and returned on this schedule.
What is the same day?
This program helps students and families connect with resources during emergencies or times of crisis.
What is the Student Parent Liaison?
A staff member's Google Calendar says they are "Available." You can immediately send the student into their office.
False! You should always check with the staff member first.
A caller asks you a question and you don't know the answer. This is what you should NEVER do.
What is guess/ make up an answer?
Your friend comes to pick up a check, but the check is under someone else's name. You should give it to them because they're friends.
False! The person needs authorization/approval if the check specifically allows someone else to pick it up.
An organization wants to rent equipment for a Saturday event. What do they need?
What is prior approval from Carlos and Chris?
This framework focuses on addressing harms, needs, and obligations and helping repair relationships/community.
What is restorative justice?
Someone walks up without an appointment, and you don't know the answer to their question. Explain what you should do.
What is ask how you can help, gather their name/organization/contact information/question as appropriate, identify the appropriate staff member or resource, and forward the information directly to them?
You receive a voicemail from a student, but they don't provide their name, phone number, email, or enough information to identify them. What should you do?
What is recognize that there may not be enough information to follow up and avoid leaving an unexplained note; if possible, use the information provided to determine whether the caller can be identified/contacted?
Walk us through the check pickup process.
An RCO is late returning equipment. What should you do?
What is have them contact the office about the delay and, if equipment is not returned on time, follow the appropriate communication/blacklist process with the representatives listed on the rental form?
This Student Life area develops initiatives around democratic participation, civil debate, educational access, voter registration, and community engagement.
What is Civic and Community Engagement?