Captain Hook
You would like help interpreting the team member engagement results and have questions about the survey action planning process. What department do you contact?
What is Organizational Development
Goofy is in his 3rd week of employment and notifies you that he needs 3 weeks off to go to Army boot camp. What is the process to approve or deny?
What is have Goofy contact IDAM. Under USERRA team members do not have a waiting period to be eligible to enroll in the military.
Alice in Wonderland receives a documented verbal counseling for attendance. Three weeks later she expresses interest in transferring to Parking and Transportation within Moffitt. Is she eligible to transfer?
What is yes.
There have been a lot of changes in your clinic over the last year: leadership turnover, the addition of new team members, and changes in processes. You want to address these changes with the team and help create a fresh start. What department can help?
Who is Organizational Development.
OD can help you individually as a leader gain insight into best practices to help guide your team during this time of change or they can facilitate a session to create team alignment
An informal method of documenting a coaching and counseling conversation you have with Seinfeld?
What is send an email to Seinfeld thanking him for meeting with you and detailing what was discussed and the expectations going forward. It is best practice to request the team member's acknowledgement of the email
What are the 5 steps in progressive corrective action in order?
What is Coaching, Documented Verbal Counseling, First Written Counseling, Final Written Counseling and Termination
Donald Duck is placed on a first written counseling for calling Daffy Duck an evil doer. What eligibility does Donald Duck loose?
What is Donald Duck cannot transfer or promote for 6 months.
It is performance review season. You are understaffed and have several deliverables due, so you assign half of your team to your Team Lead Simba in Halogen so that he can conduct the performance reviews. Simba objects that this is not his job. How do you proceed?
What is Simba is correct. Team leads are not people leaders and therefore not authorized to conduct performance reviews.
You have been notified that APP Axl Rose is going into patient charts and they are not currently the direct care giver. How do you address this matter?
What is send an email with specifics to Corporate Compliance with the details so it can be investigated.
You deliver a final written counseling to Marty McFly for creating a hostile work environment. Following the meeting, Marty McFly tells you he is going to put a pin in a doll with your name on it. How do you proceed?
What is immediately contact Team Member Relations and provide all relevant documentation including witness names.
You are contacted by an employer conducting a reference check on Tinkerbell who was terminated for bullying. You want to notify the employer that Tinkerbell is not eligible for rehire due to misconduct. Is this the appropriate action? Why?
What is No.
Reference Checks are to be conducted only by The Work Number and/or the HR Answer Center at extension x4000. It is not permissable to share any information about team members or to conduct reference checks.
What three corrective actions are grievable through the Disciplinary Review Process?
What is during a PIP, a Final Written Counseling and a Termination.
You receive an anonymous Zoom screenshot where Mamma Mía uses a "Kiwi" emoji to describe an Australian team member and a "Bull" emoji to describe a Spanish team member. In the zoom chat, Mamma Mia states "kiwi and bull are so stupid, I could just stab them with a fork". What level of corrective action will you recommend to Team Member Relations?
What is at minimum a final written counseling for 1) using company resources to slander others 2) using company resources to discriminate against ethnicities. 3) using company resources to threaten another team member.
Prior to taking any further action, immediately contact Team Member Relations.
You hear Alice Cooper tell Poison "You are the bubbles to my bath." No one seems upset and you find it comical. Should Alice Cooper receive coaching?
What is yes. While this instance did not result in a team member being offended, Alice Cooper should be made aware to refrain from making sexual innuendos in the workplace.
You receive complaints that Scarface has offensive smells coming from his cubicle. When you go to speak to Scarface he is sitting with his feet on his desk wearing no shoes or socks. You explain the hygiene policy to Scarface but he insists that he must sit this way because his femur is irritated. How do you proceed?
What is instruct Scarface that he should contact IDAM to request a reasonable accommodation.
Leaders should also send an email to IDAM directly notifying them that Scarface will be reaching out.
You place Captain Hook on a final written counseling. What three things should you tell Captain Hook to expect after receiving this consequential counseling?
What is...
1) He can grieve through the Disciplinary Review Process
2) He is not incentive eligible
3) He is not eligible to transfer or promote for 6 months
Pluto is in his introductory period. He comes to work and resigns stating he has cancer and wants to travel to Brazil to get treated. You accept his resignation and wish him well. What steps may have been missed?
What is notify IDAM to ensure an interactive dialogue takes place. IDAM will engage with the team member and follow up with leadership.
You learn that one of your Lion King supervisors is encouraging the team through a 3rd party app to disparage and undermine Moffitt Cancer Center by adding commentary for others to copy and paste onto the Press Ganey Survey. How do you proceed?
What is this is not appropriate behavior from a leader or Moffitt representative and must be addressed immediately in partnership with Team Member Relations.
It is not advisable for leadership to participate on WhatsApp or any 3rd party app with direct reports.
You discover that Bon Jovi input heart rhythm & health assessment notes into a patient's chart that he had not physically seen during a Zoom visit. Bon Jovi states he spoke with the patient's advocate but cannot prove the patient consented. How do you proceed?
What is file an RL and notify Team Member Relations so an investigation can take place.
It is impossible to document health assessment information through a proxy.
The Breakfast Club members of your team are signing a petition to ask for better parking conditions and would like you to sign the petition. How do you proceed?
What is the preferred practice would be for you to listen to the team's concerns and let them know you will escalate their concerns to HR leadership and/or the appropriate leadership team
A surgeon would like to bring in outside physicians to observe. Who does the leader contact to get approval for them to come in?
What is reach out to the Onboarding team as a starting point. Security and others will also need to be involved to give the visitor clearance and a badge.
You are notified that Lilo and Stitch have been gossiping over Zoom and using slanderous terms to make fun of peers. You get screenshots of the Zoom messages. You review the screenshots and note profanity bombs and hurtful commentary. When you discuss this with Lilo and Stitch they deny the allegation and state someone must have entered their Zoom channel and written the information. How do you proceed?
What is contact Team Member Relations to conduct a thorough investigation.
The Sanctions for Privacy Policy will be referenced should the allegations be substantiated.
The Phantom of the Opera is in his introductory period and engages in full body hug therapy with Christine, his coworker. This results in a harassment complaint. The complaint is substantiated. You reach out to Team Member Relations and recommend a written counseling. Why is this incorrect?
What is because team members in their introductory period are not subject to corrective action.
A final discussion needs to take place with the team member followed by a written summary. The team member should review the Harassment and Discrimination policy.
DAILY DOUBLE
What is a minimum of a first written counseling if this is the first time. One for performance and the other for working for another job while working at Moffitt. Moffitt should be considered the primary employer. Ozzy should also disclose his second job as a COI incident. Appropriate OPA documentation is required reflecting this second job.
Your direct report, Katniss Aberdeen gives you a $150 Hunger Games gift basket by placing it on your desk while you are on vacation. When you return from vacation you find the gift and thank her. What are your next steps?
What is thank Katniss and let her know that per the conflict of interest policy you are unable to accept gifts of substantial value. Return the gift.