OUR VALUES
In this value we own our mistakes and address them
What is Accountable
This common airline benefit was one of the first SeaTec initiatives
What is airline internet service
To build trust my behaviors must be aligned with this
What is Intent
What am I doing, What am I feeling, What are my blind spots
What are the 3 Levels of Self Awareness
In order to be effective, work has meaning and connects to a purpose beyond making money
What is a purpose driven culture
Distractions, busy and hurried, assuming message intent
What are barriers to active listening
Practicing active listening is an important part of this value
What is Respect
This was SeaTec's first major customer
What is Delta
Self Trust, Teammate Trust, Organizational Trust, Customer Trust
What are the Waves of Trust
This aspect of DISC addresses how you see yourself and how others see you
What are Perceptions
Behaviors, values, practices, policies
What is an effective culture
This occurs when we hear only what we want to hear
What is selective listening
SeaTec, Southwest, Best Buy have this as a core value
What is Fun
This key person came to SeaTec after grad school
Who is Tim Rider
Acknowledge trust is lost, take responsibility, apologize, make restitution, make commitments, keep commitments
What is Restoring Trust
In DISC this style refers to when I am operating out of my Natural Style
What is Adapted Style
Responds, builds camaraderie, influences people, gives advice
What is an informal leader
This occurs when we take responsibility for what we say and for how we are being heard
What is communicating effectively
Each of us has the most influence over this value?
What is Live Well
This event had a major impact on the early days of SecTec
What was 9/11
This concepts talks about Knowns and Unknowns
What is Johari Window
This concepts talks about Knowns and Unknowns
What is Johari Window
Dissatisfied customers, disengaged employee, not doing what we say we are going to do - all are examples of this
What are threats to culture
Acknowledge, mirror, and verify
What are 3 steps to better active listening