HTP/VHDP
True or False: You can extend your protection to a second household when you have HTP?
FALSE: Only with VHDP do you get a second household
What is our minimum expectation to be considered hitting goal for our SERVE metric? (5-Star)
4.96
True or False: Is the router included in the price for 5G Home Plus?
TRUE
What is a common term that is often used in place of "position the plan" here at Asurion?
"Leave Bread Crumbs"
Name 1 of the 3 top streamed songs on Spotify Currently.
Artist and Song Title.
3 guesses.
#1 Not like Us - Kendrick Lamar
#2 Good Luck Babe - Chappell Roan
#3 BIRDS OF A FEATHER - Billie Eillish
True or False x 2 (must answer both correctly)
1A: Accidental Damage is covered on Televisions?
1B: With VHDP or HTP customers get 2 free home installations per year?
1A: FALSE: No ADH on televisions.
1B: Customers get 2 free in home CONSULTATIONS, not installations!
What is our minimum expectation for EPE?
$2.14
True or False: There are data caps on certain 5G internet plans.
Define Establish Credibility, and explain how it can benefit the serve, solve, sell process?
Jury will decide
What reality TV star hosts the hit reality TV show "Love Island USA?"
A.)Maya Jama
B.) Arianna Madix
c.) Kandi Burruss
D.) Julie Chen
If I had had VHDP, and filed claims for the following items, what would all of my service fees combined cost?
Alexa Speaker, Pet Collar, Keyboard + Mouse Combo, and a Smart Watch? $$$$?
Alexa= $99
Pet Collar = $99
Keyboard + Mouse = $0
Smart Watch = $49
Total = $247 + tax ($250 is acceptable I guess)
2 part question:
What is our SP100 Goal for Verizon?
What is our SP100 Goal for AT&T?
Verizon 21.4
AT&T 25.0
What is the cost difference with 5G Home Plus with the Mobile + Home Discount w/ select 5G mobile plans and without? (No AUTO PAY)
$80 without the Mobile + Home Discount w/ select 5G mobile plans, and $55 with. (No Auto PAY) (With Auto pay each plan would be an additional $10 cheaper)
What is something we try to always accomplish right after the customer has said no based on x, y, or z. What kind of statement do we want to use before we attempt to resolve?
"An Empathy Statement"
Example: "I totally understand what you mean, I have also seen my grocery prices lately and they are getting so expensive."
Name 2 of these 4 famous Movie quotes (Movie Title)
#1.) :"Hiya Georgy, what a nice boat, do you want it back?"
#2.) "Were you rushing or were you dragging? I-I Don't know. - START COUNTING!"
#3.) "You can't handle the Truth!"
#4.) "My Precious..."
#1: IT
#2: Whiplash
#3: A Few Good Men
#4: LOTR: The Two Towers
Customer owns the following tech, what is their investment:
x1 Laptop x1 Smart Speaker
x2 T.V's x1 Gaming System
x2 Streaming Devices
x1 Wireless Headphones
$3,030 Total Tech Investment Per Verizon Home Device Calculator
How many ways can we achieve a 100% solve rate for each customer? Name the ways.
#1: Activation
#2: Data Transfer
#3: Make a Sale
Role Play 2 Min: I have Xfinity 300 MBPS for $45 per month, without auto pay. I enroll in YOUTUBE TV every year so that I can stream NFL throughout the fall/winter. I also work from home, and love steaming new tv shows. **Successfully make a tailored offer for 5G, and resolve at least one of my concerns.** Jury will decide.
What did we think? Pass or fail?
Name the 6 key selling behaviors in order.
Bonus: Which one is the most important in your opinion and why?
Building Rapport, Establishing Cred, Position the Plan, Lead with Value and Benefits, Ask for the Sale, Resolve Customer Concerns.
In the hit show "The Office" What was Pam's boyfriends name in seasons 1-3?
Roy
What is the avg most U.S. Households have spent on their technology?
A.)$22,300
B.)$11,500
C.)$5,000
D.)$1,420
E.)$15,500
Most U.S. households have spent own roughly between $5,000 (Verizon) - $11,500 (AT&T) on technology:
B: $11,500 or C:$5,000
If I completed 12 visits during the 2 week rewards period, and in that time sold an HTP, 5G, AAL, 3 accessories, and a VMP, what would my total earnings be, and my EPE?
BONUS: What would be my Multiplier %, and total take home $?
HTP =$15, 5G = $12, AAL = $5, 3 acc = $6, VMP = $15 = $53 divided by 12 visits = $4.41 EPE
$4.41 EPE = 200% Multiplier
Total Take-home: $106
Name 1 of the 3 brand new Verizon gifts eligible for new 5G customers:
#1.Get $400 off Samsung home appliances, on us.(When you spend $798 at Home Depot to qualify.)
#2.NFL Sunday Ticket through YouTube TV when you sign up for 2gig, 1 gig, or Home Plus. ($664 yearly value)
#3. Get VIX Premium for 12 months on us. Then $6.99/mo with a Verizon Home Internet plan.
Attempt to resolve this customer concern without sounding too pushy
"You know what, I'm good, I don't trust protection plans in general."
Step #1: Find out why they do not trust protection plan companies, what caused the distrust?
Step 2: Empathize with the reason or situation.
Step 3: Using Feel, Felt, Found method, try and resolve the concern. (customer has 2 big dogs, Xbox, tv, tablet, and Air Pods all used daily for media.)
In Season 4 of Netflix's hit show "Stranger Things" what song is played on Max's Walkman to save her from Vecna?
The song went ultra viral and topped the top 100 charts again decades after its initial release.
Kate Bush: Running up that hill