Seller's Journey
The suite of the Seller's Journey lives here.
What is the home page of the Multi-Branch SEC?
Dear Sales Enablement,
I'm looking for the latest news and updates from the Sales Enablement Channel?
-Your local ODS
What is the news ticker found on home page of the BRANCH Sales Enablement Center?
This team page contains a contact listing for Spensall Experts.
What is the Manufacturing page?
(found on both SECs)
These resources contain Focus Activities aimed at guiding sellers new to their role with the introductory skills needed to perform their role.
What are Role Readiness programs?
This presentation contains Fastenal icons.
What is the Icon Slide Deck.
These are the initial documents uploaded to the SOP Library during a contract launch.
What are:
-Sales Snapshot
-Onboarding Document
-Locations Listings
*optional, Cost Savings if applicable
Dear Sales Enablement,
I'm newer to my role and I'm looking for some resources to grow in my position as well as any other things available to listen to while I complete my office tasks. Where can I find these?
-Random CSC
What is the 'Developing Your Skills Page'.
(Podcasts & Role Readiness program)
This blue team page contains resources like the Onsite Participation form template, how to understand freight terms in a contract, and country-specific amendments.
What is the COMA page?
(Contract Management)
This page contains over a dozen FSB courses recommended to help a seller grow their expertise.
What is the 'Improve Your Sales Game' page?
This resource contains a list of Case Studies.
What is 'Customer Stories and Videos'.
What is 'GROWING'?
Dear Sales Enablement,
I'm looking to create a custom RFP for MRO business with a potential customer. Do you have anything available, or actually,is there a spot where you keep these?
-A DM
What is the BRANCH SEC Proposals page.
This blue team page contains resources outlining our Accounts Receivable (AR) lock program.
What is the Finance/Accounts Receivable page?
This section of this page offers resources that will help a new employee set their new web browser up for success.
What is that 'Bookmark it' section of the 'Developing Your Skills' page.
This marketing resource can be used to request and create customized literature for customers, Fastenal signage, and Government Participation Forms.
What is Marketing on Demand (MOD)?
In the early stages of the Seller's Journey, this resource provides assistance when executing initial research and discovery activity on a customer.
What is the Marketing Research Page?
(Found on 'DISCOVERING)
Dear Sales Enablement,
I heard you have some tariff resources available-I am a BSS in Canada. Where can I find these?
Thanks,
Canadian BSS
What is the Tony Murphy business unit of the Tariffs page.
(can be found on both SECs)
This blue team page contains territory maps for: Europe BSS, RSM, and NAVP and can only be found on this enablement center.
What is the National Accounts page found on the BRANCH SEC?
This is a classic Fastenal resource that is frequently recommended to sellers looking to reflect on their storytelling skills.
What is 'The Power of STORY' podcast.
This resource is intended to be offered to customers as a way to offer a more detailed and comprehensive look into Fastenal and our network of services.
What is the BluePrint?
Found in the Launching stage, this resource is available for reps to customize at their own pace and use as a resource containing high level contract and customer information.
What is the Customer Onboarding Packet (the PPT one)?
Dear Sales Enablement,
I'm trying to organize my daily routes in POS, and I have a lot of backorders as well. Where do you recommend I look for resources?
-A BOM (Branch Operations Manager)
What is the Customer Efficiencies Page?
(Organization & Tracking section)
This blue team page contains a resource that gives an overview on how Fastenal as a company approaches the training & development of its employees.
What is the ESG page?
(Found in the ESG report)
This page contains resources for building out your LinkedIn sales profile as well as tips for interactions.
What is the Sales Navigator page?
This resource can be created by Marketing in partnership with a seller with the goal of highlighting their success with a customer. This resource can be used to enhance someone's story, share with a newer seller who may not have a story yet, or simply keep on file as positive documentation.
What is the Partnership Success Story?
(Also acceptable: Customer Success Story)