Evidenced Based Practices
Patient Experience
People and Places
Humankindness
Service Recovery
100

This Evidence Based Practice has 5P's for the report.

What is Bedside Shift Report?

100

The manager that assists Flaget Memorial with Patient Experience.

Who is Heather Mattingly?

100

The President of Saint Joseph East and Flaget.

Who is Jennifer Nolan?

100

This is our Promise.

What is Humankindness?

100

No, I can't help you. I don't know. That's not my job. We're short staffed. Have you heard of the staffing Grid?

What you do NOT say to a patient?

200

The Evidence Based Practice that asks the caregiver to sit?

What is Nurse-Patient-Provider Rounds?

200

The VP of Patient Services (CNO) at Saint Joseph East and Flaget.

Who is Kami Poole-Warder?

200

When doctors show kindness patients are more likely to need _____ less narcotics.

What is 50%?

200

Heart, Empathize, Apologize, Respond and Thank.

What is Humankindness with Heart?

300

The Evidence Based Practice[s] performed at bedside.

What is all Evidence based practices?

300

The Chief Medical Officer for the SJE and Flaget?

Who is Jason Harris, MD?

300

The vendor that manages our patient experience surveys.

Who is Press Ganey?

300

Humankindness, Eye Contact, Listen, Learn, Offer Assistance.

What is Hello?

400

Pain, Potty, and ______ checked when performing evidence based patient rounds.

What is position?

400

The Infection Preventionist at Flaget.

Who is Robin Jones?

400

We need to dispel the myth that ______ is "walking in someone else's shoes."

What is Empathy?

400

This remains our largest improvement opportunity according to our survey results.

What is Responsiveness?

500

Evidence based best practice always performed at shift change.

What is Bedside shift report?

500

The Chief Medical Officer for the KY Market.

Who is Shelley Stanko, MD, CMO?

500

Every Person. Every Moment. Every Location. Every Role.

What is our Call of Kindness?

500

A patient's call light is on, and the patient is in need of assistance. This is the person who is responsible for assisting/responding to the call light or the patient.

Who is EVERYONE?

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