Active in Billing System, iPhone
GBS CRU, less than 10 lines
GBS CRU more than 10 lines
SBA CRU less than 10 lines
100
The customer can complete activation of a device that is active in the billing system by these two options.
iTunes or PC free setup flow
100
Review this tab for waivers in FaST for activation fees.
Offer Elements
100
More than 10 lines is considered this.
Bulk Activation
100
This is the system we use to activate these types of orders.
Telegence
200
Test calls are not required to this type of device.
iPad
200
You should not review this information with your customer unless they ask.

Rate plan/feature information or contract length

200
The timeframe for activation of bulk orders GBS CRU is generally this long.
48 hours
200
You start a credit evaluation by selecting this.
Active line of service.
300
Data testing is done via this website.
www.att.com/ttr
300
The customer must give these entire numbers to activate and ensure they are correct.
IMEI and ICCID
300
This is the article to follow when the SLA has passed.
NSC Escalation Process
300
This is a credit status where we call Analyst Review Team.
AR
400
This icon is what you advise customers to use if they do not visual voicemail.
Voicemail
400
Data connectivity has been established if you see these options.
GPRS, EDGE, 3G or UMTS
400
If the customer has 100+ lines, then SLA is this long.
72 hours
400
This system allows us to process payments for deposits.
ExpressPay
500
This is the cost for Apple Protection Plan for iPads.
$99
500
These pieces of information are required for notation purposes.

Caller/Requester Name/Customer Request (Reason, Recommendation, Result)/CTN/Additional Information

500
Orders have to be submitted by this time to be for the current day's SLA.
1 PM EST
500
This is what we do if we see Activation Failed, Credit Application Denied.

file an Unable to Complete Transaction - Other system Error case

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