Section 2.8 Support System pt.2

1

100

During which asset management phase would you consider whether an asset would replace an existing one and whether it will have any impact on the existing network and users?

Procurement

200

Jason is a sales rep with a computer company that sells customized laptops to the public. He is opening a ticket to help resolve a customer issue with a malfunctioning laptop, which was purchased by an important customer who is relying on the laptop to complete a critical project.Which of the following items in the ticket can Jason use to help the support team immediately determine the time sensitivity of resolving this issue?

Severity level

300

Which of the following is the process of tracking and managing an organization's assets?

Asset management

400

Jason is a system administrator for a hospital. As part of his role, he helps to maintain all devices in the hospital that connect to the internet (IoT devices).Recently, the hospital has purchase some new heart-rate monitoring devices that are IoT-enabled. Jason needs to add the devices to the inventory management database.Which of the following is the asset management phase that Jason is currently involved with?

Deployment

500

During which asset management phase would you perform maintenance tasks, such as installing updates and patches or upgrading a hard drive?

Operations

2

100

To open the company's help desk ticketing system. What would you go to ?

 Issue Trax

200

Decommission assets when they're...

Obsolete, Worn out , No longer needed

300

When an asset is no longer required

it needs to be decommissioned

400

After a device has been decommissioned

 it needs to be disposed of properly

500

An asset

is a resource that has value to an organization

3

100

what is Procurement

is the process of purchasing new equipment 

200

Define Asset management

 is the process of tracking and managing an organization's assets

300

During the deployment phase

the asset is added to an inventory management database

400

Determine goods and services required

Procurement

500

The procurement life cycle

is a recommended sequence to follow when finding and purchasing new equipment.

4

100

An asset tag

is a unique identifier that is assigned to a device by a manufacturer. It consists of a string of letters, numbers, and dashes.

200

Information assets, such as files or databases that contain

valuable information

300

 After testing

the asset is configured and installed in the production environment.

400

After deployment

the asset enters the operations phase of its life cycle, where it is used in the production environment.

500

The six steps in the procurement life cycle are:

1. Determine goods and services required.
2. Obtain a list of suppliers.
3. Negotiate a contract with the supplier.
4. Finalize the purchase order.
5. Receive an invoice and submit payment.
6. Deliver and audit the order.

5

100

What is an example of Infrastructure assets or physical devices ?

routers, firewalls, and servers.

200

Infrastructure assets include

physical devices that are used to build your organization work

300

Information assets includes

items like files and databases.

400

What is support services for?

information services

500

Assets will require periodic maintenance, including:

• Applying updates and patches, such as installing operating system updates on a server.
• Performing preventative maintenance, such as implementing an uninterruptible power supply]
• Applying upgrades as they become necessary. For example, you may install a bigger hard drive on a server.
• Keeping the inventory management database updated any time one of those events occurs.