Six Sigma/Lean
Name of the company that originated Six Sigma
What is Motorola (and then was further developed by General Electric).
Goal of a project
6 stages of team development
What is:Forming, Storming, Norming, Performing, Adjourning, Recognition
2 types of data
What is qualitative and quanitative
Every process map must have a
What is a Start and End
Goal of Lean
What is the elimination of waste in a process.
Tool where you always start with the P!
What is SIPOC?
4 types of decision making
What are:Unilateral, Consultative, Majority, Consensus
Your problem statement must be...
What is MEASURABLE
2 benefits of SOPs
What is: ensures consistency, expedites training, reduces variation, supports audits, baseline for improvement, documents how to perform work, involves team members to develop poke yoke, promotes problem solving
3 Lean Tools
What are:TIMWOODS, Value Stream, PDCA
Defines the boundaries of the project
What is project scope
Tool where you put all of your ideas on a board without comment or criticism from the audience
Your project goal should be related to...
What is your problem statement
An organized brainstorming tool with categories already defined
What is a fishbone diagram
3 different types of value
What is: Non value add, Business non value add, Value add
7 improvement metrics for Secura projects
What are:Time savings, Cost savings, Reduced errors, Improved service, Increased revenue, Increase employee satisfaction, Knowledge
5 types of conflict
What are: Competing, Collaborating, Compromising, Avoiding,Accommodating
Tool that is used during the DMAIC process to keep track of your problem statement, goal, in and out of scope, stakeholders, etc
What is the project charter
The "Other" category is always to the far right on this chart
What is a Pareto chart
Goals of Six Sigma
What is:Identify, isolate and eliminate variation, Prevent defects (rather than detecting defects), Problem solving proactively (not fire-fighting)
4 types of benchmarking
What is: Internal, Competitive, Functional, Collaborative
3 main reasons for conflict
What are:Different personalities, Different perspectives, Resources
Tool that identifies the roles and responsibilities of the DMAIC project team
What is a RACI
The top right category on the Impact Matrix
What is Major projects