Owner
What is the security verification for an owner?
Name, DOB, Last 4 SSN, Full Address and one Out of Wallet Question
What is the security check for an agent?
Name, Firm/Branch, last 4 of SSN and DOB
** Honorable Mentions **
Branch Address
NPN Number
Agent Code
Home Address
This caller can clear security either with their own information or the decedent's information
Who is the beneficiary
What is BancWest's back office code?
What is BW2002 or 2003
** Double Jeopardy **
True or False? An Agent can extend maturity over the phone for a client?
False - Only Owner/POA's can extend maturity
True or False? If a password is on a policy we have to ask an Out of Wallet Question?
False - The password replaces the out of wallet question
This is needed to verify a Chase Agent
What is their Standard ID
Policy Number, Clients Name and last 4 of SSN is security for who?
Other Companies Checking on Transfer Status
True or False? Back Office Reps can be given policy number and beneficiary information over the phone?
True - No additional security is needed
What is Transaction Authority
As part of our standard security verification, CSRs will also ask the individual owner one of these additional questions
What is Out of Wallet Questions
This person can call in on behalf of an agent they directly work with.
What is the Agent's Assistant
What questions need to be answered to clear security for a POA/Guardian
What is Owners Name, Address, DOB and last 4 of SSN
True or False? Back Office reps can make financial transactions over the phone?
False - They have no transaction authority
In order for a Trustee to make a partial withdrawal on a policy they have to be listed as what?
What is an Authorized Third Party with Transaction Authority
Policy numbers and beneficiary information may only be given out if the caller passes this
What is High Verification
This is where we verify Chase Agents Standard ID's
What is Middleware
What is needed to clear a Trustee?
Trustee Name verified by trust paperwork, Full Name of Trust, Full TIN and Full Address
*** DOUBLE JEOPARDY ***
What 3 firms change their back office codes monthly?
Fidelity, Chase and US Bank
These firms DO NOT have telephone transaction authorization
Who is Chase and Citigroup
** DOUBLE JEOPARDY **
True or False? If an Owner cannot answer any Out of Wallet Questions we cannot provide them any policy details?
False - We can give them basic information but we cannot process any Non-Financial or Financial transactions
** DOUBLE JEOPARDY **
True or False? High Verification is needed for an Agent to update an address?
False - This is not needed for an Agent
What is the security check for and Executor of the Estate (EOE)?
What is the Decedent's Information - Name, Full Address, DOB and Last 4 of SSN
If no back office code is provided, what information do we need to clear security with a back office rep?
What is policy owners name, current or original writing agents name and last 4 of their SSN.
True or False? Joint Owners can surrender the policy over the phone?
True - New rule was introduced on 02.07.2025 and both owners must be on the line