Hotel Security
What is a common item that should be stored in a hotel safe?
Passport, money, jewelry, etc.
What is the number you call in Spain for emergency services?
112
A guest slips in the lobby and falls—what do you do?
Call for medical help and inform hotel management.
A small box with bandages, medicine, and supplies for treating minor injuries.
First Aid Kit
Another word for fraud, or getting tricked as a tourist.
Scam
If somebody at reception asks for a guest's personal details (room number, name, address, etc.), what do you do?
Don't give it to them.
Should you use the elevator during a fire?
No, never! It is always safer to use the stairs.
You’re in a hotel during an earthquake—what should you do?
Take cover under a table and stay away from windows.
A place where lost items are kept until claimed.
Lost and Found
How can a guest protect valuables in a hotel room?
Who is responsible for guest safety in a hotel?
Both hotel staff and security personnel.
What is an evacuation plan?
It is a map that shows exit routes and emergency exits in the building.
You are a guest and someone knocks saying “room service” but you didn’t order—what do you do?
Check through the peephole and call the front desk to confirm.
A device used to watch and record activity in public or private areas for security.
Security or surveillance cameras
Why are fake taxis a risk to tourists?
They may overcharge, take unsafe routes, or be involved in scams.
Where are fire extinguishers usually found in hotels?
Hallways, near stairwells, and utility areas.
You notice a colleague not using gloves while cleaning—how should you handle it?
Remind them politely or report to a supervisor for health compliance.
The act of leaving a building quickly and safely in an emergency.
Evacuation
What is a phishing email?
A fake email trying to steal your personal information.
If you see a suspicious piece of luggage left unattended in public hotel areas, what do you do?
Don't touch it, check if anyone owns it first.
Call security personnel to make sure it isn't dangerous (bomb).
What is a fire drill?
It is a practice session to prepare for a real fire emergency.
There are reports of a break-in or shooting in the hotel—what should you do immediately?
Stay quiet, lock or barricade your door, turn off lights, and call emergency services if safe to do so.
Equipment like gloves, masks, and aprons used to protect from germs or chemicals.
PPE Personal Protective Equipment
What is identity theft?
When someone steals your personal information for fraud.