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WHERE SHOULD YOUR EMPLOYEE BADGE BE WORN?
BETWEEN YOUR WAIST AND NECK AND SHOULD BE VISIBLE.
WHERE IS THE EVACUATION MEETING PLACE?
ANSWER ACCORDING TO BRANCH
FOR TC IT'LL BE UNDER THE SKY PARK SIGN
WHO IS OUR BANK SECRECY ACT (BSA) COMPLIANCE OFFICER?
NICOLE BRADFORD
WHAT IS THE PROCEDURE FOR A POWER OUTAGE?
ABIDE BY THE POWER OUTAGE PROCEDURES LOCATED IN THE SUPERVISOR MANUAL UNDER SECURITY- BRANCH PHYSICAL SECURITY- CHAPTER 4
IS IT OK FOR YOU TO POST TRANSACTIONS FOR YOURSELF, FAMILY MEMBERS, OR FRIENDS? OR IS IT OKAY FOR YOU TO ALLOW ANOTHER EMPLOYEE TO POST ON YOUR TERMINAL?
NO NO NO NEVER NO.
WHEN IS IT SAFE TO ENTER THE BUILDING? WHAT DO YOU DO IF THE SAFE TO ENTER CODE IS NOT OUT WHEN YOU ARRIVE?
WHEN THE SAFE TO ENTER CODE IS PLACED ON THE DESIGNATED AREA. DO NOT APPROACH THE BUILDING AND CALL SECURITY AT (915) 637-1600 TO MAKE THEM AWARE THE SAFE TO ENTER CODE IS NOT OUT. (ORANGE DELINEATOR, GREEN AND ORANGE CONE, A STAND AND FLAG.)
WHERE ARE THE ALARMS LOCATED?
REFER TO BRANCH FOR ALARM LOCATIONS.
TC: BREAK ROOM, THREE SUP STATIONS
WHAT IS THE BANK SECRECY ACT?
IT PROVIDES LAW ENFORCEMENT WITH MEANS OF DETECTING AND DOCUMENTING FINANCIAL TRANSACTIONS THAT MAY HAVE A CONNECTION TO MONEY LAUNDERING, INCLUDING DRUG TRAFFICKING, EXTORTION, AND TAX EVASION.
WHAT IS A SAR? WHEN DO YOU FILL OUT A SAR? WHAT DEPARTMENT IS A SAR/CTR SENT TO?
IT IS A SUSPICIOUS ACTIVITY REPORT. YOU SHOULD FILL IT OUT WHEN YOU NOTICE A MEMBER COMING IN AND STRUCTURING DEPOSITS, OR ANY SUSPICIOUS DEPOSIT OR WITHDRAWAL ACTIVITY OCCURS. AN E-MAIL IS SENT TO THE BSA DEPARTMENT LOCATED AT THE OPS BUILDING.
. IF A MEMBER WITHDRAWS $10,000 IN CASH, DO WE NEED TO FILL OUT A CTR?
NO, ONLY FOR AMOUNTS OVER $10,000
WHAT IS THE DEFINITION OF DUAL CONTROL AND ITS PURPOSE?
TWO INDIVIDUALS TAKING INDEPENDENT COUNTS/VERIFICATIONS AND THOROUGHLY UNDERSTANDING THEIR ROLE IN THE PROCESS. ITS PURPOSE IS TO ENSURE THE INTEGRITY OF NUMEROUS CASH HANDLING PROCEDURES AND THE PROPER MAINTENANCE OF CASH AND CASH LIKE ITEMS. FOR EXAMPLE- VAULT BALANCING.
WHERE ARE THE ROBBERY BOXES LOCATED AND WHAT DO THEY CONTAIN?
REFER TO SUPERVISORS FOR LOCATION AT EACH BRANCH. BOXES ARE TYPICALLY LOCATED NEAR SUPERVISOR/MSS AREAS AND MANAGER OFFICES
THEY CONTAIN CARDS WITH SPECIFIC ROLES AND RESPONSIBILITIES WHICH ARE PASSED OUT FOR EMPLOYEE COMPLETION.
HOW DOES THE BANK SECRECY ACT AFFECT THE CREDIT UNION?
THE DEPARTMENT OF TREASURY REQUIRES THAT ALL FINANCIAL INSTITUTIONS REPORT ANY CURRENCY EXCHANGES, EITHER DEPOSITS OR WITHDRAWALS OF MORE THAN $10,000 WITHIN 15 CALENDAR DAYS OF THE TRANSACTION DATE AND REPORT ANY SUSPICIOUS ACTIVITY.
A MEMBER COMES IN TO DEPOSIT CASH IN THE AMOUNT OF $18000. WHEN YOU ASK THE APPROPRIATE QUESTIONS TO FILL OUT A CTR, THE MEMBER CHANGES THEIR MIND AND TELLS YOU TO CHANGE THE DEPOSIT AMOUNT. WHAT DO YOU DO?
DO THE TRANSACTION AS REQUESTED BY THE MEMBER, AND WHEN THE MEMBER LEAVES FILL OUT A SAR (SUSPICIOUS ACTIVITY REPORT).
WHAT TYPES OF IDENTIFICATION ARE ACCEPTED? WHERE CAN YOU FIND THEY TYPES OF ID’S WE CAN ACCEPT FROM MEMBERS?
DRIVERS LICENSE
DEPARTMENT OF PUBLIC SAFETY IDENTIFICATION CARD
CONCEALED HANDGUN LICENSE
MILITARY ID
CIVILIAN MILITARY ID
BORDER CROSSER CARD
SENTRI CARD
ALIEN IMMIGRATION CARDS (WITH EXPIRATION DATE)
U.S. PASSPORTS
MATRICULA CONSULAR OF MEXICO CARD
U.S DEPARTMENT OF VETERANS AFFAIRS (VA) IDENTIFICATION CARDS
SCHOOL IDS-HIGH SCHOOL & MIDDLE SCHOOL (YOUTHS)
WHAT WOULD YOU DO IF YOU FOUND A PERSON IN A RESTRICTED AREA?
IF SOMEONE IS NOT WEARING A BADGE AND DOES NOT HAVE AN ESCORT, STOP THE PERSON AND ESCORT THEM TO A MANAGER OR A SUPERVISOR.
WHAT DO YOU DO IF YOU ARE BEING ROBBED? WHAT DO YOU DO AFTER A ROBBER HAS LEFT? WHAT DO YOU IF YOUR NEIGHBOR IS BEING ROBBED?
DO AS THE ROBBER TELLS YOU. IF SITTING ON A TCR OR TCD, DISPENSE THE PRESET ROBBERY MIX. (CTRL R ENTER ENTER) SET OFF THE ALARM IF YOU FEEL IT IS SAFE TO DO SO. TRY TO REMEMBER AS MUCH AS YOU CAN ABOUT THE ROBBER, CLOTHES, EYE COLOR, HEIGHT, TATTOOS, ETC. IF YOU HAVEN’T SET OFF THE ALARM ALREADY, DO SO. NOTIFY A SUPERVISOR. DO NOT ALLOW ANYONE TO GO NEAR YOUR STATION. ISOLATE YOURSELF AND DO NOT DISCUSS THE SITUATION WITH ANYONE EXCEPT THE AUTHORITIES. REFER TO THE ROBBERY KIT AND COMPLETE THE SUSPECT IDENTITY CHART. IF YOUR NEIGHBOR IS ROBBED SECLUDE THEM, NOTIFY A SUPERVISOR OR MANAGER, AND START PASSING OUT THE CARDS IN THE BLACK BOX AND ROBBERY KIT.
WHEN DO YOU FILE AN MI LOG?
PURCHASES OF $1000 OR MORE FOR CASHIER’S CHECKS.
CASH ADVANCES OR CURRENCY EXCHANGES FOR $1000 OR MORE.
ALL CASH ADVANCES FOR NON-MEMBERS.
3K AND OVER FOR ON-US/CASHIER’S CHECK CASHING.
WHAT ARE GECU’S CHECK HOLD POLICIES?
REFER TO CHECK ACCEPTANCE GUIDELINES TO DETERMINE THE TYPE OF CHECK AND HOW MUCH IMMEDIATE CREDIT WILL BE GIVEN TO CHECKS.
WHAT IS THE CLEAN DESK POLICY?
EMPLOYEES ARE EXPECTED TO ADHERE TO THE STANDARD OF A CLEAN WORKSPACE. THE GUIDELINES THAT SHOULD BE FOLLOWED INCLUDE:
1. MAINTAINING THE DESK AREA CLEAN AT ALL TIMES AND CLEARING THE DESKTOP BEFORE LEAVING FOR THE DAY.
2. STORING RECORDS CONTAINING SENSITIVE/PERSONAL INFORMATION THAT ARE NOT BEING USED IN A SECURE LOCATION.
3. PROPERLY DISPOSING OF SENSITIVE MEMBER INFORMATION, CREDIT UNION DOCUMENTS, AND CONFIDENTIAL EMPLOYEE INFORMATION BY PLACING IT IN A SHRED BIN.
4. LOCKING COMPUTERS WHEN LEAVING THE WORK AREA.
5. MONITORS TURNED OFF WHEN NOT IN USE.
WHAT TYPE OF BADGES DOES THE CREDIT UNION ISSUE TO VISITORS AND WHAT DO THEY MEAN?
YELLOW VISITORS DO NOT NEED AN ESCORT EXCEPT IN HIGHLY RESTRICTED AREAS.
RED VISITORS NEED AN ESCORT AT ALL TIMES.
(FYI NINE DIFFERENT BADGES: EMPLOYEE, VENDOR/TECHNICIAN, INDEPENDENT CONTRACTORS, EXAMINER/AUDITOR, YELLOW, RED, TEMP SERVICE, CLEANING SERVICE, AND GUARD SERVICE)
WHAT ARE THE PROPER PROCEDURES FOR EXTORTION?
REACH FOR THE EXTORTION CARD NEXT TO THE PHONE, WAIVE IT TO A CO-WORKER AS A SIGN FOR HELP OR SEND AN EMAIL OR TEAMS MESSAGE, AND FILL OUT THE INFORMATION SHEET WHILE ON THE PHONE.
WHAT DOES OFAC STAND FOR? WHAT IS IT? WHERE CAN YOU FIND THE OFAC LIST?
THE OFFICE OF FOREIGN ASSETS CONTROL IS AN AGENCY THAT ADMINISTERS AND ENFORCES ECONOMIC AND TRADE SANCTIONS BASED ON US FOREIGN POLICY AND NATIONAL SECURITY GOALS AGAINST TARGETED FOREIGN COUNTRIES, ORGANIZATIONS, AND INDIVIDUALS WHO ARE CONSIDERED THREATS TO THE US.
THE OFAC LIST IDENTIFIES THESE INDIVIDUALS OR ENTITIES WHO ARE CONSIDERED ENEMIES OF OUR COUNTRY AND WHO HAVE BEEN PROHIBITED FROM DOING BUSINESS IN THE U.S.; AN UPDATED LIST CAN BE LOCATED ON THE INTRANET.
WHAT ARE THE SIX CHECKPOINTS ON A CHECK?
DATE/MAKER-DRAWER/PAYEE/DRAWEE/NUMERICAL AND WRITTEN AMTS. MUST AGREE/ENDORSEMENT.
WHAT THREE TYPES OF CHECKS CANNOT BE STAMPED “PLACED TO THE CREDIT OF”?
THREE “I’S” INCOME TAX CKS, INSURANCE CHECKS, INDICATED