I've lost my marbles
How long does Security keep unclaimed items before they are disposed?
7 days
What is the minimum number of Lifeguards required for the Oasis to be open?
4, 1 for each pool and a roving breaker
While patrolling South A, you notice a guest with a laptop seated inside 131 Sportsbar while the restaurant is closed. What is your response?
Smile and greet the guest.
Per F&B, guests are permitted to sit inside 131 during off-hours.
List 5 signs of intoxication that an Officer might include in their Incident Report.
Red/glassy eyes, difficulty maintaining balance, odor of alcohol on their breath, slurred speech, repeating oneself, unsteady gait, etc. Remember to describe your assessment as "apparent" as we do not want to state them as fact.
List 4 types of identification that are not accepted for age verification.
Birth/Marriage Certificate, Student/Employee ID, Driver's License without a photo, ID/Passport with no English translation, Draft Card, County or Local ID, Medical Marijuana, CPL, Voter Registration.
What is the dollar amount threshold of currency, cheques or TITOs that must be logged into iTrak?
$50.00
*Any amount can be logged if we have confirmed the owner*
How many fire extinguishers are on every regular, numbered floor of the Hotel?
3
+100pts: 2 ABC, 1 BC
A guest directs your attention toward another guest who asked them for money. What actions do you take?
Advise Dispatch that you will be approaching a guest who was panhandling, and provide a location. Introduce yourself, ask for their name/ID, and explain policy to the guest without being accusatory. Ensure your "warning" is documented on their profile in iTrak.
For repeat offenders, we will confirm the interaction via Surveillance and ban them for escalating time periods.
What is an important consideration when applying empty-hand control techniques such as pressure points to an intoxicated subject?
Intoxicated subjects may have a decreased or nullified pain response.
While posted at the East Door, SAM1 calls and asks you to ID a guest entering the door, advising he may be known cheat Chesterfield McDodge. What do you do?
Greet the guest, ask for his ID and scan it into VeriScan. If the name matches, advise the guest they are being turned away per the Tribal Gaming Commision. If they question, provide them with the Tribal Gaming card/website/contact info.
When logging a cell phone into L&F, what information should be included in the item description if the phone is locked? What could you include if the phone is unlocked?
Make/model, color, distinguishing features
If the phone is unlocked, include the number by using the phone to call the Podium and documenting the caller ID
If the phone is locked, describe the lock screen and consider powering off the phone until we attempt to confirm the owner.
List 5 items that guests are not permitted to bring into the hotel.
Firearms, blades greater than 3", drones, weapons, tools, professional photography equipment, Segways, outside alcohol, nuclear warheads, dinosaurs
When dispatched to back-up/assist an Officer who is approaching and walking a Guest out, describe where you should stand and why.
If possible, the secondary Officer should stand behind the Guest, while able to make eye contact with the primary Officer. This is referred to as Level 2-1/2. Keep back far enough as to not escalate the situation.
A GSA advises you they witnessed a guest drink from a half pint of alcohol and put it back in their jacket. How do you respond?
Advise Dispatch, approach the guest under coverage to get their ID and ask if they have outside alcohol. If they deny, consider asking them to open their jacket or ask Surveillance to confirm. Once confirmed, walk the guest out. If they display signs of intoxication, advise them not to drive and assist in calling a sober friend/family member.
While you are posted at the East Door, a guest enters carrying a wrapped gift, bottle of wine and flowers. They explain they have a dinner party at Shkode and will not be drinking the wine on property. What is the proper response?
Politely advise them that the wine must be returned to their vehicle, and the gift will need to be briefly unwrapped to search it for safety. The flowers are permitted.
A guest calls looking for a lost jacket. They provide the make and description of a jacket that is logged. List the steps you would take.
Advise the owner "We have an item matching that description."
Add the owner's name and date they plan to pick it up to the iTrak log (Use Pending if a profile is made)
Place the item in the "Do Not Dispose" bin OR clearly label the item if it doesn't fit.
List 3 reasons that would justify conducting a welfare check in a guest's room.
A "Do Not Disturb" sign displayed over 24hrs without any contact (or 48hrs without entry), Unresponsiveness, credible staff observations, or a concern raised by a registered guest/emergency contact.
While posted at the West Podium, 3 guests approach from the Lobby. 1 is wearing a tank top and swim trunks that both appear to be wet. 2 is wearing yoga pants, a mesh shirt with a bikini top underneath. 3 is wearing a crop top and short shorts. What is your response?
Politely stop the guests, introduce yourself, and advise of the dress code: 1 is turned away for having wet attire, 2 is turned away for see-through clothing, 3 is permitted assuming the shorts cover where undergarments would be.
A hotel guest recently violated the cut-off policy, and you are escorting them to their room. They do not have an access card, and their ID is in their room. What steps do you take?
Confirm the guest's name is registered to the room number with the Hotel Front Desk. Escort them to their room and confirm their ID with your back-up Officer.
If they are not registered, the guest who is must be present to confirm, and they must then be registered.
While you are posted at the South Doors, a guest enters with a large backpack and pulling a rolling cooler. What is your 4-diamond response?
Introduce yourself and confirm the guest is planning to stay in the hotel. Politely ask to search the cooler (only) for alcoholic beverages, as they are not permitted. Offer to have an Officer escort the guest to the Front Desk to check-in or check their bag. If they decline, direct them to the Front Desk via the Green Zone.
While at the Podium, a guest asks if $35.00 was recently turned in to Lost & Found. You recall the Officer you relieved said $35 was found laying near Pit 2 and was deposited into the cash box. As the total is less than $50, it was not logged. What steps do you take?
Ask the guest to confirm where they were (Table Games, CBK, etc). If the guest reasonably proves the money is theirs, create a Found Item Log. Include the total in the Estimated Value box. Ask for the guest's ID to "return" it to them in iTrak. Print the Found Item Detail so the guest may use it as a receipt at the Cashier to retrieve their funds.
100pts) What are the weekend hours of the Mnoye Spa?
100pts) Square footage of the Oasis?
100pts) Weekday price of a single day pass to the Oasis?
100pts) Average price of the Executive Balcony Suite?
At what age may Guests wander the lobby and enter the Sandhill Cafe unaccompanied?
9am - 7pm
32,000sqft
$20
$2,500 (Ogema Suite is $5,000)
18yrs
Regarding Table Games cheats, explain the difference between Past-Posting, Pinching and Capping.
Past Posting is making or altering a bet after a winner has been determined. This is most common on Roulette and Craps, as the dealer is focused on the ball or dice.
Pinching is pulling cheques off your bet when you know you have lost.
Capping (Pressing) is increasing your wager after you know you have won.
While posted at the South Door, a party bus arrives and drops off 5 young men. One takes a drink of something and tosses the can in the trash. As they enter, one appears unsteady. What actions do you take?
Advise Dispatch and consider requesting another Officer. Greet the guests as they enter and politely request to see their IDs. Evaluate each guest as you ID them, including their eyes, breath, speech, etc. Consider casually asking if they have been drinking. Turn away individuals who appear intoxicated.
If you turn any away, recruit others in the group who assist you in keeping everyone safe. Ask if they can call the bus back to pick up any left outside.
A Table Games Dealer approaches the podium to request a temporary badge. They do not have any license or ID. What steps do you take?
Confirm they are not on the blacklist. Confirm with a TG Supervisor/Manager to assign as the host.
Confirm with Licensing (or SAM1) that the TMs license is active.
Create a new visit in Visitor Management, input all parties. Use their TM number as the ID number.
Request they complete a Payroll Deduction form and input the Temp TM Badge number you provide on the form and in Visitor Management.
Assign a Temp Gaming License and input the number of the license you provide on the sign-out sheet and in Visitor Management.
Take another form of collateral (keys, debit card), and provide the TM with their temp badge and gaming license. Advise them what access the badge provides, and to return it after their shift.