Robbery
When do we click the security button in the event of a robbery?
When the robber is no longer in the building.
What sign do we have at the front door for members walking in?
To remove accessories - hats/sunglasses/ski masks/etc.
What is the all clear signal?
The Red dot 🔴 in Margarita’s office
Who has code to arm the branch?
The tellers.
In the event of a robbery, what would we do when the robber leaves the premises?
Push the security button, have whoever is at the greeter desk lock the doors, put the switch down, and inform management.
Besides 5.5 service, why is it important to greet members?
Acknowledging members can make a potential robber rethink their decision. Shows them we are paying attention and see them.
What is the first thing we should do when arriving to the branch?
The drive around.
Where is the external/internal safe haven?
La Quinta parking lot/work room.
What are the types of robbery that can occur? (4)
Morning, takeover, closing, note robbery.
BONUS: Spin the Wheel Question - What is the password to the cameras?
Genetec2017!
When opening/closing, a vehicle you do not recognize is waiting by your car. Do you proceed with normal procedures?
No.
What would we do in the event of a fire?
Whoever is at greeter would grab the emergency binder - everyone else would make their way to the nearest exit knocking on all doors saying "there's a fire". We would leave all possessions behind. Management would do a head count of employees working that day.
Name three things from the robbery kit.
Caution tape, assignment cards, weapon identification cards, med kit, description cards.
What should we be doing when at the greeter’s desk?
Taking out the emergency binder, ensure switch is up/down, and have cameras up.
What do we do in the event the person who is opening with you takes a while doing the walk around and does not answer your texts/calls?
Call 911 and inform management.
Where are the security lights located?
Break room, work room, and vault room.
How many push buttons are there and where are they located?
8: 4 lobby teller line, BL, BM, greeter’s desk, and vault room.
When do we click the button to open the doors?
When we can clearly see who is coming in the branch.
Walk us through closing the branch.
Walk around, that no members/employees are in the building, ensure doors are locked, turn off the lights, take down all clear signal, watch the person go to their vehicle then arm the branch, all clear text sent when both people are in their cars.
How many fire extinguishers do we have and where are they?
4: Break room, IT room, the vestibule area, the rep exit.