Robbery
Opening/Closing
Offline Procedures
Bomb/Extortion
Audit Prep
100
Who do you notify/email after Robbery? (looking for three answers)
START, 911, and your management
100
How long should you wait for the all clear sign?
3-5 Minutes
100
What should you fill out while processing offline procedures and what do we give our memebrs?
When you process offline member transactions, always complete an offline teller receipt. give them the yellow copy.
100
What things can we do prior to a Extortion? (7 Answers)
Follow opening and closing procedures
Vary your daily routines
Be aware of your surroundings
Be alert to persons loitering near your home or office
Use social media with caution
Practice personal safety
Verify any “emergency” calls
100
What are your drawer limits? (3)
1k top drawer
2k bottom drawer
8k Closing Limit
200
What are the procedures during the Robbery?
Remain calm, follow your procedures, and offer no resistance.
• Upon receiving a verbal or written demand for money, use KeyStone's Holdup function to dispense cash.
• If a weapon is displayed or physical force is used by the robber(s), comply with the specific demands made by
the robber.
200
If the All Clear is not set up what steps should you take?
Employees should not enter, call the branch emergency line and challenge with:
“What time is Jeff Meshey expected in today?”
-A response such as “I think he is expected at 2pm,” indicates that there are two (2) suspects in the branch.
-In the event of an unintentional delay or wrong signal, the opening employee should just explain the circumstances.
-Listen for sounds of distress or other indications of duress.
-The calling employee should thank the employee, hang up, and call 911.
-Employees should move away from the branch to ensure a safe distance.
-Notify START via call or email (602-335-4444 or START@deserfinancial.com).
-Once the external signal is set correctly, employees may then enter the branch.
-Compete your daily branch opening checklist.
200
When do we start doing offline procedures?
When any or all Branch locations experience one or all of the following events:
KeyStone down
Internet down
Network connectivity outage
200
What is the definition of extortion?
Extortion is defined as the isolation or perceived isolation of an individual in an attempt to obtain funds. As an employee of a financial institution, the possibility of being victimized by extortion increases. The purpose of this procedure is to design a plan of action to minimize the physical danger to you, your co-workers, and members.
In most cases, specific instructions are given by the extortionist regarding the amount and denominations of money, container, drop point, deadline, and delivery route in the call. The extortionist will also be adamant against notification of law enforcement agencies. The caller will try to create panic. An action plan will help eliminate panicked, illogical decisions made by you or your co-workers.
200
What’s the procedure for CTR’s & SAIR’s?
CTR’s filled for transactions greater than $10K and SAIRS for suspicious activity such as structuring
300
What do you do after a Robbery?
• Call 911, provide your location and any important information about the robbery. Request medical aid if needed.
• Lock the exterior branch doors
• Send an e-mail to Robbery. Include the full branch name you are at in the Subject line.
• Use your branch robbery kit to complete any remaining post robbery tasks.
300
What are the opening Procedures per the checklist?
Remove All Clear Signal
ATM Check (3 Times)
Courier Mail Bin (Mondays & Wednesdays)
Order Cash
300
what transactions are prohibited during offline procedures?
Withdrawals over $500.00;
ONUS check cashing for Non-members;
Cash advances; Note
Issuance of Cashier's Checks and Money Orders; and
Non-member transactions
300
What do you during the call for extortion?
Attempt to keep the caller on the phone
Obtain as much information as possible
Repeat message for clarity
Write the extortionists exact words
300
How many cameras are there and who can access them?
12. ABM , BM , MM and corporate Security
400
What Contents does the Robbery Kit contain? (1pt per answer)
• Suspect Identification Sheets
• One set (10) Robbery Instruction Cards
• Painter's Tape*
• Caution Tape
• Branch Closed signs
• Flashlight*
• Extra batteries*
400
Where is our Safe Spot when we need to evacuate? and what are the emergency exits in Walmart?
Ross
Exit in the left right , by lawn, by auto center, back restrooms and theres one by the meat section.
400
We can use trial Balance during internet outages.
False- you wont
400
Who do you email when receiving a bomb threat and what does the email contain?
Send an e-mail to “Bomb” and include the full branch name in the subject line or call START, 602-335-
4444 from a cell phone once outside.
400
Where can you access the branch audit resources and the links to the procedures from corporate ? (looking for pathways)
Union, pages, corporate security s drive, braches , instore, Indian school and branch audit prep
500
What is the holdup function button for and where do you find it?
This procedure should only be used if a suspect demands you dispense cash from the cash machine or if the user does not have a cash drawer.
Dispensing cash from a cash machine should never be offered to a robber.
Clicking the button does not alert the alarm company.
Activate the panic button as soon as it is safe to do so.
The machine will be automatically locked after dispensing.
To have the machine unlocked, a member of management must contact Help Desk.
Machine unlocks will be complete within 2 hours.
500
How often are all clear signals changed and when are they changed? Who do we share the all clear signal with?
Signals are changed quarterly and submitted to OnBase via link on the Corporate Security Union Page.
-Signals can be shared with branch staff and business partners via email, as well as leaders via a shared market folder. * Sharing outside of these groups can be performed as needed for coverage or other exception events.
500
What is trial balance for and what its it used for?
When KeyStone is unavailable, Trial Balance can be used to search for members and view:
Open and closed deposit shares and loans
Share relationships
Last four of SSN and DOB
Current deposit share balances
Loan payment amounts and due dates
Line of Credit limits
Use Trial Balance for balance and ownership inquires prior to any transactions.
500
Questions to ask during a bomb threat call? (9 answers)
o What will cause it to explode?
o Why was the bomb placed?
o What is your name?
o Who placed the bomb?
o Why would you want to hurt other people?
500
What steps should be taken if there's a cash outage? (per the cash outage checklist)
Cash Count by Second Employee
Search Work Area
Verify Cash Exchanges
Confirm Cash Machines Balance
Confirm Vault Balances
Review Overtime
Count Cash Dispense Machine
Review Teller Journals
Review Next Day Outages
Resolution