Branch Security
What is the all Clear for this quarter?
Candy Bowl above the CM closest to the ADA station
What are your top, bottom, and closed drawer limits?
Top: 1K
Bottom: 2K
Closed 8K
Where is the robbery kit located?
Drawer located under Printer
What items do you review to check if the member may be “branch hopping”?
Repeat Transactor Tab
What do we need from a non-member before doing any kind of cash transaction with them?
We need a profile built with a SSN on file
How long should you wait for the all clear?
3-5 Min Max
How often should you balance your drawer throughout the day?
At least 3 times a day
What are the first 3 things you should do after a robbery?
Call 911
Email Robbery
Secure Branch
What should be filled out if a member is depositing/withdrawing over 10K in cash?
CTR
If an auditor comes to the branch what should we do before letting them in?
We need to ask for their name or a card and we need to call Danielle to verify them.
What do you do if the all clear is not set or is set incorrectly?
You call the branch emergency line and ask what time Jeff Meshey will be in?
How much money does the machine dispense when you press the hold up button?
$1000
What button should you press when you are being robbed in order to give the robber cash?
Hold Up Button
What 3 items do you review on an on-us check to ensure that you can cash it for a non-member?
Verify the member Signature
Verify the draft number is in sequence
Verify funds are available
What should you do before leaving your station?
Locking drawer and locking computer
Where is the branch safe Haven?
Red Lobster Parking Lot
If a member gives you $20K in cash and it will not fit in the machine what should you do with that money after you have completed the transaction?
Put the money in your cubby in the vault before taking the next member.
What should be filled out after a robbery has occurred?
Suspect Identification Sheet
If a member deposits/withdraws $9900 in cash every week what needs to be filled out?
SAIR
What should we verify on a members profile before giving any information or completing any transactions?
Verify if there are any security alerts on account and verify if there is a Security Word
If you are in the vault room and you see the red light by the door on what should you do?
Stay in the vault room and do not leave or open door until someone has given you the all clear to come out.
When giving/receiving large amounts of cash what should you always make sure to do?
Count the money with the member/verify the cash before putting money in machine or giving member the cash.
If there are news outlets at the branch asking questions due to a robbery, who do we direct them to?
Nina Tekwani
When completing a CTR what items should we verify are correct on the members profile?
DOB
SSN
Address
Contact Info
Occupation
When wanting to release a hold on a check what items should we verify before doing so?
How long they have been a member
Check Deposit History
Average Account Balances
Check Hold Lite