Robbery
Social Engineering
Cash Controls
Red Flags
Protect your work environment
100
In the event of the robbery who is responsible to call 911?
What is associate who was robbed.
100
True or False - Security is the responsibility of every front line associate in the bank.
What is False - Security is the responsibility of EVERY associate at the bank!
100
What is our Store Cash Model?
What is Single Custody Vault
100
This extra precaution is helpful during the first 30 days of a customer's new relationship with us at the bank.
What is New Customer remarks and/or new customer check holds.
100
It is expected that you should do this when you walk away from your desk>
What is lock your workstation
200
Name the internal department that takes point when a robbery occurs.
What is Physical Security department. * Side note - everyone should have the Security hot line on each of your cell phones in case of any emergency.
200
A bank associate should never share customer information or even work information on this website.....
What is Facebook / IG / Snapchat.....etc, you name it. Even venting about a co-worker or customer could get you in trouble! Also be mindful of what you comment, state, post on other websites like LinkedIn, Yelp, etc.
200
What is the top drawer limit for a teller line cash drawer?
What is $3,000?
200
When we receive an email request from a well know customer (for a wire, cashiers check, transfer, etc.) is it ok as long as we know them well enough and it is within our transaction limits
What is no....email can and is hacked on a regular basis. This is why we do call backs to speak personally to the maker of any said requests. Also ask the OOW questions and/or code for remote wires.
200
When a visitor arrives unexpectedly and would like entrance to the facilities what should you do?
What is confirm the purpose, confirm the identity, review associate directory (if they say they are an associate), contact Facilities Help Desk or BPI, escort them during the tour.
300
These items are distributed out to all associates present, as a means to divide job duties during times of stress.
What is White Robbery Emergency Assignment Cards (6 of them).
300
This is the process of an attacker waiting to gain entrance to a secure facility; wait until someone appears who has access and either sneak in behind them or appear friendly and follow them in.
What is "tailgaiting". Yup, just like in the movies!
300
What is our Overall Store Cash limit?
What is $120,000
300
This is a government website that is set up to be a resource to all consumers regarding protecting themselves as well as complaint resources and scam alerts.
What is FTC.GOV aka Federal Trade Commission.
300
It is a good idea to place a laminated business card on your work keys, as they could be quickly returned should they be lost or stolen.
What is ...um, nope. Do not place anything that denotes Umpqua Bank on your store keys or place them on your own personal key ring.
400
These forms are handed to each associate and customer present during a robbery to complete.
What is a Robbery Questionnaire form.
400
This is the policy in place to verify associates via phone or IM prior to releasing any information (customer or bank specific).
What is Associate Authentication Standard.
400
These are the two minimums for accepting mutilated currency.
What is at least half of the bill and at least one full serial number showing.
400
Name five components of a check. Also, name three items that could be potential red flags.
What is What is a serial number, routing number, account number, date, printed dollar amount, written dollar amount, payee, maker. What is discrepancy from where the business is located to where the bank is, type of checks for the maker, payroll checks handwritten, low serial numbers, different types of handwriting on same check, different types of ink on each check.
400
This is the department you should reach out to in case you receive a suspicious email.
What is the Information Security Department and reportphishing@umpquabank.com
500
It is ok to take questions from the media as long as the building is secure and you screen the reporter through our Corporate Communications department.
What is False - We will close the blinds, remove name tags, etc, to protect our environment, customers, and associates affected.
500
Any suspicious attempts to gain information should be reported immediately to these two departments.
What is Fraud Monitoring and Information Security.
500
What steps must be taken if you have a cash outage over $100?
What is Store Manager or Lead counts the cash drawer and completes a cash difference report and checklist if not located.
500
Name two red flags regarding a transaction for a customer that would cause us to take pause.
What is non-typical transaction, non-typical funds amount, out of sequence, check for more than transaction amount (e.g. craiglist sale), check for a new job that hasn't been started, check for a refund that they don't remember doing, signatures do not match, writing doesn't match, etc.
500
True or False: It is ok to take business documents (including loan documents, signature cards, account information) home with you, leaving it in your car, as long as you have a secure garage.
What is ......Nope! N and O..... Would not want to explain that to either the customer or Mark.
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