General SOPs
How long are breaks?
General breaks are 15 minutes, while lunch breaks are 30 minutes. We are allotted one lunch break and two general breaks per shift, per person.
Code D
A Code D is a “Psychological Emergency”. In the event of a Code D security personnel are to ensure any other patients on the unit do not interfere with coded patient or get injured. Security personnel are NOT to get involved unless explicitly asked to do so by a PA/Nurse.
10-15
Patient.
”Info to Base and Security, possible 10-15 to admissions, (gender, patient count), (County delivering patient)
Escorting officers/patients upstairs
Ensure the officer can provide a signed 713 (court order). The officer is to accompany escorting guards and patients to admissions. If the elevator is inoperable, escort patients/officers up the Bldg 55/56 stairwell.
Visitors
Guards to have visitors fill out a visitor sheet upon arrival. Visitors who are meeting with more than 1 patient must complete a separate sheet for each patient visited. All visitors must lock possessions in the provided lockers (the only thing they will take with them to the unit is a padlock key). Visitors are allotted 1 hour with their patient, between the times of 09:30 and 20:30 (8:30 PM).
Emergency Number
3000
This extension is only to be used in emergencies, as it goes to a separate, emergency-specific phone that ensure immediate connection to switchboard personnel
Code M
A Code M is a “Medical Emergency”. In the event of a Code M, security personnel are to ensure no other patients or staff members (aside from registered nurses) interfere with the treatment of the patient.
10-100
Officially means “Bathroom Break”, but used as “Break” in general
Getting on admissions
Advise the patient to sit in one of the seats provided in the hallway. Guards are to log each admission, including the date, which guards escorted the patient/officer(s) to admissions, the patient’s name, and which guards stayed with/escorted the patient to the admissions unit.
Transporting Patients
Guards must ensure they have a PA present when transporting patients (discharge or to hospital). Guards may bring an accompanying guard if it is known the patient is combative.
State Vehicles
State Vehicles are only to be used for official business on behalf of the hospital. State vehicles are not to be used for getting food, running to your house, or general recreation.
Code Red
A Code Red is the event a fire is started in the WSH/WSNF buildings.
Hospital personnel are to evacuate affected unit(s) first horizontally, then vertically. Primary assembly for patients evacuated from the main building is Bldg 30 (Rec Hall). In the event hospital staff, patients, or property are damaged due to fire, a Code Yellow will be called and a Command Center will be erected.
10-20
Location
”What’s your 20/10-20?”
During an admission
Guards are to assist switchboard personnel when necessary. Guards are to keep the patient(s) within view at all times, and are to stay off their phones.
Info Booth
Guards are to remain in the info booth for the duration of the shift, advising a supervisor when they leave for a bathroom break or lunch break. Guards may return to the SO in the event of adverse weather.
Uniforms
Maroon polo, black pants (slacks or cargo), and black shoes, and black belt. Undershirts, if worn, must be black.
If worn, jackets and hats must be solid black with no large text/logos.
Code Blue
A Code Blue is called in the event of sever adverse weather (tornado or severe storm).
‘All patients will be instructed to return to the building, and no further access will be granted to the grounds until the Code Blue has been lifted. All staff and patients are to report to designate tornado shelter areas.
A Code Yellow will be called in the event hospital staff, patients, or property are injured/damaged, and a command/triage center will be erected.
10-02
Receiving well
”Security to base, radio check” -> “You’re 10-2”
Escorting to admissions
When the admission process is complete guards will be handed a stack of paper along with a blue envelope. Patients are to then be escorted to the admission unit (currently 562). Upon entering the unit guards may give the blue folder to the patient, and the stack of papers to a PA or nurse. Upon exiting the unit guards are to say “Admissions Clear” on the radio
Combative Patients
Guards are to utilise CPI Restraint techniques in the event a patient becomes combative. Guards are not to become combative with patients at any time. Guards that are not CPI trained/certified are not allowed to interact with patients alone, and are not permitted to assist with Code D’s
Tours
Ward tours - Walk through all wards, ensuring doors latch properly and staff keys/badge/phone are inaccessible to patients. Take note of patients being mistreated to report to Nursing Coordinator.
Grounds Tours - Patrol hospital grounds, either on foot or in a state vehicle, looking for anything ’out of the ordinary’
Exterior Doors: Check all exterior doors to the main building, maintenance, transportation, and EVS. Report doors that do not function properly, and lock unlocked doors.
Interior doors: Check all interior doors, including offices, conference rooms, and those leading to patient care areas. Report doors not operating normally, and lock unlocked doors.
Other Codes
Code Yellow: Any emergency on grounds that impacts normal operations.
Code Green: Any emergency in the community that requires the assistance/use of hospital staff, resources, and facilities, that may impact normal operation.
Code Brown: Bomb Threat
Code Black: Eloped Patient
Dr. Armstrong: Workplace Violence
Other Codes
10-04 - Affirmative/Okay
10-07 - On Grounds
Ambulances will be called “Ambulance 10-7”. Hearses will be called as “Ambulance 10-7”. Other agencies, such as a fire department or police department, will be called similarly (ex: “Hopkinsville Fire Dept/HFD 10-7’)
10-08 - Off Grounds
Misc
If a patient is hungry guards are to take note of any allergies/intolerances a patient may have (to include being diabetic).
Patients are not to leave the main hallway or tv room without an escort.
Guards are to accompany patients to the restroom (do not enter the bathroom without the patient, but ensure the door stays open and you listen to the patient’s activites to ensure they do not attempt to injure themselves.)
Transporting handicap patients
Handicap patients being transported in a wheel chair must be transported via handicap van (Ford or Chevy) unless stated otherwise.
When loading patients into the van via the lift, ensure the patient is facing backwards (away from the van). This is so if the patient falls PAs below can catch them.
To strap the patient in, hook the straps just above all four wheels and ensure the patient is able to comfortably wear the provided seatbelt.
Patients are not to be transported in anything other than a common wheelchair.