Security
An __________ is an individual, or individuals, actively engaged in killing or attempting to kill persons in a confined and populated area through the use of firearms. Victims are usually selected at random. These events are unpredictable and escalate quickly.
What is an Active Shooter
All bomb threats should be taken seriously. What form do you fill out when you receive a threat?
What is a Bomb/Extortion Threat Checklist
True or False?
Rules on carrying and displaying weapons, particularly firearms, vary widely based on state and local ordinance. Associates cannot forbid a customer to carry a weapon into the store.
What is true
Did someone find a wallet in the parking lot?
What is our all clear question.
Where are the Robbery Folders?
What is the top drawer behind teller line and conference room by the printer.
True of False?
Talk to the media or bystanders about the situation. Remind associates to stay off cell phones and not to post on social media.
What is False
What is our primary location for evacuation?
What is Thomas Hammer
Secondary evacuation location?
What is the Looff Carousel area.
Shelter in Place location?
What is our Break Room
Location of all hold up alarms?
What is all four teller stations and manager hub
Where can you find our security Hotline #?
What is on all of our telephones.
The criminal act of demanding property, money, goods, information or services from any entity (individual, business, or government) through coercion is called what?
What is Extortion
How often do we do a 911 test call?
What is once a year.
What is a way to deter a robber?
What is greeting at the door and eye contact asking if you can assist.
TCR teller cash drawers are used solely for?
What is
What denominations should you have a majority of in your cash drawer and what is the limit?
CE5473
What is our password and account number for our alarm center
What is Hang up.
True or false?
You can keep your loose coin on the counter when at your window.
False. Currency is to be stored out of sight as much as possible. No cash is to be within the reach of customers or on the counter where it will be easily accessible to customers or other associates.
True or False?
Stores should test the alarm on the same day each month to make things easier.
False. Vary the day and time of the test each month (example: do not always test on Tuesdays at noon.)
True or False?
To protect customer confidentiality, for the safety and security of our associates, cameras of any type, including cell phones with built-in cameras and video photography devices, may not be used by associates of Umpqua bank, in the work place.
What is True
True or False?
Follow the robber out to see which way they go.
What is false.
Unable to validate a visitor or vendor.
What is refuse to allow the visitor or vendor to continue their services or visit and request they leave the property. Report the incident immediately to BPI chime line @ 971-544-1006 during business hours and Security Hotline @877-511-9797 after hours.
Should the monthly test reveal any alarm system or any phase of the system is not in working order, the store or department should immediately...
What is -
File a work order for immediate repair with the facilities department.
Write the work order number, and the date and time the work order was logged, on the test confirmation paperwork.
Contact Bank Protection & Investigations (BPI) by calling the Security Hotline at 1-877-511-9797 and report the issue. BPI will assist with determining additional life safety measures, if necessary.
Stores cash limit?
What is $210,000