App Setup
What is the first step to setting up the SecurLOCK Equip app?
What is download the app from the Apple store or Google Play store
Why do I need to provide an email address during registration?
What is your email address is needed in case you forget your password and need to reset it.
What's SecurLOCK Equip?
What is SecurLOCK Equip is a mobile app that allows you to control how, when and where your FABT card is used. It's a simple and secure way to manage and monitor card transaction activity. SecurLOCK Equip can help you keep your card safe and provide instant notifications whenever your card is used.
What kind of cards can I register?
Both consumer and business FAB&T debit cards
How long does it take for a control or alert setting to take effect?
What is it happens immediately after the option is set and saved.
What is the second step to setting up the SecurLOCK Equip app?
What is once the app is loaded, tap on the lock icon to register your card by selecting Sign Up Free. You'll be prompted to enter your card number and other verification criteria such as address and CVV
Name one thing you have the ability to take action on, on behalf of the cardholder in Red Flag Production
What is
enable and disable cardholder's mobile app login
turn a card on or off
globally turn all card transaction controls and alerts on or off
enable or disable individual transaction controls and alerts
unsubscribe a cardholder from the mobile app
update a cardholder's contact email address in the mobile app
send a test push notification to the cardholder's primary device
Once I get a replacement smartphone, how do I begin using the app again?
What is just download the app to your new smartphone and login using your current user id and password
Can you register an FAB&T credit card?
What is no, only debit cards
If a transaction is declined, how do I determine what control caused the denial?
What is in the app, go to Transactions, find the one that was denied and open it. Tap the image so it rotates and the controls that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.
How many cards can I register
What is unlimited, but the card(s) must have been issued from FAB&T”
What is included in the Activity Viewer screen in Red Flag Production?
What is it includes all activity done within the mobile app such as user registration, card settings, notifications, device settings, etc
What if I need help with the app?
There's a Help function within the app as well as a Contact Us category where you can send us an email or give us a call.
The Help feature also provides detailed information on how to turn your cards on/off, as well as both the controls and alert features within the app.
How do I start managing and monitoring my card activity?
What is you can begin using the app immediately. You can turn your cards off by switching the green button on the top right to red. This means all transactions (except for recurring) will be declined. When ready to make a purchase simply turn the card back on. It's that easy.
You also have the option to selectively set controls by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transactions, receive real-time alerts and much more
What are Alert Preferences?
What is alert preferences let you know every time a transaction is attempted. Alerts may be generated for all or only preferred transactions. Preferred alerts can be set by location, transaction type, merchant type and threshold amount.
Is there a fee to use the app?
What is No. It's free and gives you more control over your card
SecurLOCK Equip in Red Flag Production:
The first tab Customer Support has what two items?
What is Customer Troubleshooting and Reset Registration State.
How do I access the menu or log out?
Press the icon that has three stacked lines to reach the menu. This icon is usually found in the top right corner.
What if I receive a new card? Will it be automatically updated in the app?
What is no. You'll have to add the new card to the app. To disable the old card:
What if I have alerts set for every transaction, but do not receive them?
What is only the primary device will receive alerts. Use the settings menu in the app to ensure you have set the device as primary.
The customer will also want to make sure their notifications are turned on for the app in their mobile device settings.
What mobile device is required to use the SecurLOCK Equip app
What is, you'll need an Apple or Android smartphone
When Customer Troubleshooting what could you search for the customer by?
What is:
Last 4 of debit card number
Last 4 of account number
Customer name
Customer ID
Subscriber Reference ID
Could a pending purchase show for more than I paid? Why?
Some merchants send preauthorizations at higher amounts to see if the card is valid. For example, a $25 gas purchase might display as $126. Preauthorizations are common at the pump, for a hotel stay or for a car rental. Even though the charge is listed in the app for more, it will clear for the correct amount.
If I turn my card off, will recurring transactions go through?
What is yes. Merchant recurring transactions will be approved
What if my smartphone is stolen? How secure is the app?
What is a password is required to access the app. Also, there is no personal information stored on the smartphone. The app only displays the last four digits of your card number.