Accounts
Also referred to as The Securus Account Number
What is the Customer ID?
Alerts agency personnel when called party numbers are receiving harassing calls from incarcerated individuals.
What is a Harass block?
All the tabs and buttons for performing actions and functions on an account. The tabs and buttons on the ribbon change based on what is displayed on the Content Pane.
What is the Ribbon?
Customer Record Management
What is CRM?
A pop up that allows you to accept incoming calls
What is toast?
Once Family and Friends place money on the account, the incarcerated individual will be able to place a call to the Family and Friends if the phone number is allowed. Once the call is accepted, the charge for the call will be deducted from the family and friend's money on their _____ account.
What is AdvancedConnect?
Indicates that a number called from an agency has been verified in the validation database to determine the number's status. (allowed or denied)
What is Validation?
A resource tool within CRM that you can use to find answers to common Family and Friends support questions.
What is the Knowledgebase?
The CRM vendor
Who is Oracle?
A record that is created for any Family and Friends that contact our call center.
What is a Contact?
F&F will receive calls from the incarcerated individuals and then the calls that are accepted are billed directly to the customer monthly.
What is a Direct Bill Account?
Will block calls from the agency that is calling by the called party simply selecting a number on the phone keypad.
What is a Permablock?
Visa or MasterCard
What are the accepted debit payment options?
Billin name and address
What is BNA?
Any question or request for help submitted by the F&F through phone, fax, online ask a question, email, chat or USPS mail system.
What is an Incident?
This account belongs to the incarcerated individual.
WHat is the Securus Debit Account?
Are past due accounts, both AC and DB which are at 90 days past due.
What is Z-status?
_____ is a payment vendor that Securus uses to process credit card payments.
What is Vantiv?
Call detail record
What is CDR?
Family and Friends that wish to pay on others accounts.
What is a Payor?
Special Accounts are business accounts that are for Bail Bondsmen, Public Defenders, Attorneys, and Prosecutors.
What is a SAG account?
Family and Friends request to block calls from all agencies.
What is B1 Block?
_____ Kiosk is an easy and convenient way for Family and Friends to create and fund Advance Connect accounts, Securus Debit Accounts, and make deposits into Incarcerated Individual trust and commissary accounts.
What is Securus Lobby Kiosk?
Bill Statement Fee/Bill Processing Charge
What is BSF?
The area on the left side of CRM console where Associates can select and specific task.
What is the Navigations Pane?