Definitions
What does “seek first to understand” mean?
What is listening to someone else with the intent to truly understand them before sharing your own thoughts?
True or False: Giving advice right away is part of genuine listening.
What is False?
If someone says they had a bad day and you immediately tell them about your bad day, what type of listening are you doing?
What is self-centered listening?
Why is it important to understand someone before trying to be understood?
What is it builds trust and makes communication better?
What is one way you can become a better listener today?
What is put away distractions like your phone when someone is talking?
What is "self-centered listening
What is listening while focusing on your own thoughts, experiences, or opinions instead of the speaker’s?
True or False: Tone of voice can be more important than words when understanding someone.
What is True?
Name one thing you could do to show genuine listening with your body language.
What is make eye contact, nod, or face the person?
What can happen if you don’t seek to understand first?
What is misunderstandings, arguments, or people feeling ignored?
When someone talks to you, what should you focus on instead of thinking about your response?
What is their words, feelings, and body language?
What are the three parts of genuine listening
What are listening with your eyes, ears, and heart?
True or False: It's better to interrupt someone if you already know what they are going to say.
What is False?
Your friend looks upset but says "I'm fine." What should you focus on to really understand how they feel?
What is their body language and tone of voice?
How does genuine listening help friendships and relationships?
What is it makes people feel valued and respected?)
If you don’t understand someone, what should you do?
What is ask clarifying questions or repeat back what you heard in your own words?