What is the year SEFL started the Quality Improvement Process.
100
1992
What is the year Process Improvement was added to the Quality Improvement Process.
100
Quality Achiever
What is a type of Recognition in which an associate demonstrates total commitment through involvement and achievement in the QIP.
100
Meeting the requirements
What is 1st IQ Principle?
100
1950
What is the year SEFL was started as a company.
200
People Who Embrace Our Culture
What is an element involving people that makes up our Quality Improvement Process?
200
Transit time
What is the first SEFL process improved using the new tools for PI.
200
Eagle Award of Excellence
What is a type of recognition used to recognize associates who have provided exception service to an external customer?
200
Error free work
What is 2nd IQ Principle?
200
Satisfying every customer completely
What is Part A of SEFL's Definition of Quality
300
Recognition, Process Improvement, and ACTION resolution teams
What are types of teams at SEFL.
300
Scatter plot diagram
What is a diagram that shows relationships between two key measures
300
ACTION process
What is a process which allows associates to identify opportunities that they think will improve processes within their jobs or within the company
300
Manage by Principle
What is IQ Principle #3?
300
Attitude and skill set
What are two things that are required to achieve CMI
400
25 to 40%
What is the % of revenue for the average service company that is wasted due to the cost of errors
400
Brainstorming
What is a session/meeting that generates ideas from the team on how to improve a process
400
President's Club
What is the highest level of individual recognition in which an associate becomes a member upon receipt of their 4th quality achiever award.
400
Errors are expensive
What is 4th IQ Principle?
400
Becoming more and more efficient in the process
What is Part B of SEFL's Definition of Quality
500
Elimination of waste and errors and create better value for our customers
What are two reasons why SEFL started the Quality Improvement Process
500
Pareto chart
What is a chart that helps point out your biggest opportunity for improvement
500
Action and Resolution Teams
What are types of teams established to formally review QWQs and Actions received
500
Each associate being focused on and thinking honestly and objectively about the quality of their individual work and how they can gradually and constantly improve it
What is Individualized Quality
500
To provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people