Anything Goes
When is a CBR Transfer CIMS Work Case Required?
All transfers into a HSBC Checking/Savings account and any checks mailed over $1,500.
When a customer uses their HSBC Balance Transfer check to pay-off their Select Credit Balance who should they make the check payable to?
Customer's can not transfer HSBC credit to another HSBC credit account.
True/False - All RCM deliveries are rushed so they can be tracked?
What is true.
"If the Prime Rate changes when will the new APRs take effect?
on the first day of your billing cycle beginning in the next month."
Which account holders can request a Credit Balance Refund?
Primary, Joint, Authorize User (Only to the address on system)
T/F - When changing the PIN on the account the user must notify all the other users as they all share the same pin number.
What is TRUE
How Long will the enrollment process take when the customer enrolls in EZ Pay?
The EZ Pay will take up to one to two billing cycles.
T/F - If enrolled in e-Statements, paper statements will no longer be sent to the address on system.
What is true.
If the primary card holder is reported as being deceased and their is an authorized user on the account. Is the authorized user responsible for paying off the remaining balance?
The authorize user have no financial responsibility to repay on the account.
Double Jeopardy????
Once it is done which of the following can not be altered?
Statement Credit and Cash Back
Statement Credit, Cash Back, and Travel Redemption.
All of the above?
What is Statement Credit and Cash Back
Can a customer send out a PIN through rush mail as long as it is sent to the address on system?
What is NO. The PIN can not be rushed and must be sent out to the address on system.
What method allows the customer to tap the card near the terminal to complete their purchase?
What is Contactless Payment.
T/F - What status code shows up on the customers account signifying that the account is Over the Limit and Past due?
What is X Status Code.
Once a customer makes a request to redeem rewards and submits using the Online Travel Tool, any changes or cancellations have to go through which of the following? Maritz, QRT or the customer can not make any changes.
The cancellation must be made through the Quality Rewards Travel Team
Why would we look at the LHQ status codes?
to determine why the customer could not redeem their points. If the account is not in good standing they may not be able to redeem until a payment is made.
With the Billing Cycle change a customer can not request which of the following dates of the month as a due date?
What is the 26th, 29th, 30th AND 31st
If more than one replacement card is being requested and each card is going to a separate address how many days should we wait before sending out another card?
What is 48 hours.
How often does the variable rate change?
Double Jeopardy!
APR may vary each month, and is based on changes to the Prime Rate.
Once a customer redeem their points to request Cash Back into their HSBC Checking or Savings account, can the transaction be reversed if its the same day?
No the transaction can not be reversed. Once it's done it's done.
.
What systems can you view the customers Credit Card Reward Points? Name all of them.
What is SFE landing page Evolve -More Info Tab and LHQ - Account Details screen, FDR - NM CR field #6
How often can the customer request a Billing Due date to be change.
The Billing due date can be changed once in a 12 month period.
Which Country rule applies when cards are being sent and work but additional security measures will be taken?
What is Restricted Country.
Used just like Paypass instead of swiping the card, what is it called when the customer taps the card near the terminal.
Contactless Payments.
What system would we use to get the customers Participants ID# and also look at their reward points?
Evolve under the more Info Tab field #9 - #6
When changing the customers Billing Due date/due date changes clients cannot request which of the following dates?
What is the 26,29,30 and the 31st.