QA
where to go to see your pass/failed calls?
What is RANGER!!
What do we use to take our calls?
What is FIVE9!!
Where people can go to look at points/money they earned and send to others?
What is THE SQUARE!!
How many days does your points last when you miss work, call out, etc?
What is 180 DAYS!!
IN what year did SELECTQUOTE start selling insurance?
What is 1985
TRUE OR FALSE? you will not get failed if you don't say your on a recorded line.
What is FALSE!!
What do our script load up on???
What is SCOUT!!
TRUE OR FALSE?? SQT has been helping customers find insurance for over 30 yrs
What is TRUE!!
What is the minimum percent for availability?
What is 84%
What 3 main types of insurance does selectquote help people quote?
What is LIFE, AUTO/HOME, MEDICARE!!
Employees must follow the correct transfer process as directed by the on-screen workflow/prompts and instruction from the SQT manager/supervisor(s). Examples of the transfer process include warm handoff vs. cold transfer and transferring the call to the incorrect phone number or extension.
What is TRANSFER PROCESS!!
Series of Questions for customers to answer while waiting for the agent is the...
What is DATA CAPTURE!!
A lot of people started with this company before Select Quote
What is INSIDE RESPONSE!!
where do you click in UKG to clock in?
What is WORKFORCE MANAGEMENT!!
TRUE OR FALSE? not following the QA guidelines and regulations you can get failed calls and/or up to possible termination!
What is TRUE!!
What does A.R.M stand for?
What is...
Acknowledge
Redirect
Move Forward
What kind of insurance did SELECTQUOTE start helping families with?
What is TERM LIFE INSURANCE!!
TRUE OR FALSE?? You can fill out the same form for PTO and CALL OUTS???
What is FALSE!!
How long do you have to say your on a recorded line before possible failed call?
What is 20 SECS!!
What is 2 MINS!!
Where you can go to clock in, see company store, info for IT, check benefits, pay, ETC???
What is UKG/ ULTIPRO
How many points till final warning for minimum 180 days?
What is 8.5!!