What Would You Do?
You are with Rick at his PCP appointment. His provider wants to draw some blood. Rick immediately refuses. What should you do?
It is Rick's right to refuse. It is also our responsibility to be sure Rick is making an informed decision. We should talk to Rick about the procedure, explain what it entails and the importance of doing it. Rick might change his mind. If he doesn't, no blood work.
You and the person you support are in an exam room and the Nurse asks if there have been any med changes since the last visit. Where can you find this info?
The consultation form lists all of the current medications for this person.
You have a dr. packet that you didn't deliver to the office after the appointment was finished. Now you are taking another individual out and about. You stop by the office with the dr. packet from the other person's appointment and the individual you are taking out now. Ok or Not Okay?
Not Okay!
The packet should have been delivered immediately following the appointment. And you shouldn't be using another person's time to deliver a dr. packet that doesn't belong to them.
Rick is scheduled for his Annual visit with his PCP. The dr. packet has FASTING stamped on the HSU. You are the home staff. What would you do?
Remember to let Rick know not to eat breakfast. Explain to him that his dr. has asked that he not eat any food until after his appointment. He can take his morning meds with a little bit of water.
You are scheduled to take Lou to his Cardiologist @ 10a this morning. It's 9:15a and no one is there to cover the home so that you can make it to the appointment on time. In your own words, what's the plan?
Home staff would call the office to let us know.
It's Monday morning and there is a new staff interview on Zoom soon. One of the individuals you support has let you know that he's not coming out of his room for the interview. You tell him that he has to come out, that you have been planning your morning around this, and that he's not gonna spoil it for everyone else. Ok or Not Okay?
Not Okay!
You and Lou are in the exam room for a visit with his new Podiatrist. The Dr. comes in, introduces himself to you and Lou. Then he directs his questions to you, asking where the pain in Lou's feet is located, what makes it hurt more, what helps. What would you do?
What information about the doctor's appointment do staff write on the HSU?
Detailed doctor's comments and instructions
Vitals
Next appointment date & time
Staff signature
You are supporting Rick at his Podiatry appointment. The dr. checks out Rick's feet and immediately grabs his dremel and fires it up. Rick looks scared and looks over to you for help. You just sit there, looking at a magazine. Ok or Not Okay?
Not Okay! Rick has reached out to you and now you explain what's happening or ask the doctor to explain.
You are with Sally at her PCP visit. Sally has a diagnosis of high blood pressure and her PCP has asked to see her blood pressure readings for the past month. What would you do?
Check the doctor packet to see if a print out of Sally's blood pressures are included.
If not there, you can look up the blood pressure readings on your tablet.
(From Therap, Dashboard, Health, Vital Signs, Individual's name, Began date range, End date range, Blood Pressure, Table, Generate)
You are supporting someone at a new Gastro appointment today. The nurse asks the individual if they are allergic to anything. The person points at you. In your own words, what's next?
Permission has been communicated to you in a non verbal way so you tell the nurse this info from the consultation form. This person is allergic to caffeine, Ceclor, Penicillin, seasonal allergies and Sulfonamide Antibiotics
You just completed a Psych visit with the person you support. You take the Dr. packet back to the home for the Team Leader to pick up later. Ok or Not Okay?
Not Ok!
The Dr. packet must be delivered to the office immediately following the appointment. Do not leave it at the home and do not carry it around in your car.