Make it a positive!
I suck at this!
Example: This isnt my strongest skill, but Im willing to try!
Questions about medical needs/ medications
First, nurses. Second, doctors.
(Either or both is correct)
Another resident in a wheelchair is in the way of the doorway and you are trying to exit
"Excuse me, can I please get past you?"
A peer has been asking to use your radio, but you dont want to share it. What could you say?
"Im sorry, but I would like to keep my radio to myself for now"
Example: Thank you for your response, can I please speak with the supervisor/ can you double check that with __?
You would like to file a grievance/ complaint with the facility
Social Services
You would like a prn medication that you are prescribed
"I am feeling [symptoms], can I please have my [medication]?
The nurse has been coming into the room at 6:15am to give you medication, but you would like to sleep longer before taking your medication?
"I would like to sleep longer so I would like to come get my medication at 7:30 if possible".
Example: Can you please help me find something I enjoy?/ I am interested in reading, can I please have a book?
Questions about insurance or SSI
Conservator/ Case manager
Your roommate continues to play music loudly when you are trying to sleep
"Would you mind playing your music a little lower or using headphones so I can sleep?" or request for a staff to help
A peer tries to initiate conversation with you multiple times in a day by coming into your room while you are resting. What would you say to set a boundary?
"I would really like to be alone today. I will come talk to you tomorrow during coffee".
Leave me alone!
Example: I would like to be by myself for a moment please
Patients' rights concerns/ questions
Ombudsman
You feel that you deserve to be on a different level
"I would like to meet with you to discuss how I can move to level _. When is a good time?"
A staff member you want to talk to keeps telling you they'll come back to speak to you, but repeatedly walks past you and you feel ignored. What could you say?
"I understand that you are busy, but I feel it is important to speak to you. Can we set a time to meet?"
Dont touch me/ my stuff!
Example: Please do not touch me/ my things without asking first.
Discharge planning and/or court hearing
Conservator/ case manager
You are speaking to the doctor about a medication you dont feel works for you
"I dont feel that [medication] is working for me/ I am having [side effects] from this medication. Could we try a different medication or adjust the dose?"
Someone is asking you personal questions you do not want to answer. What can you say?
"Thank you for being interested, but I do not want to share that right now".