At Work
On Your Own Time
In the Presence of Clients
At Work
In Crisis Situations
100
Not eating lunch at your desk
What is one way to assure you are practicing self care daily?
100
Go to the gym / exercise / run / ride your bike
What is something you can do several times/week to take care of yourself?
100
Noticing how I am feeling as I sit with the client
What is how do I take care of myself while sitting with a client?
100
I do this when my colleagues are asking too much of me.
What is setting limits?
100
Remind the client to breathe and/or ask them about grounding skills.
What is what do I do to help prevent a client who is stressed from becoming overwhelmed?
200
Banana, yogurt, apple, orange, grapes, granola...
What are some healthy snacks to eat during the day?
200
Get enough healthy sleep
What is the best way to make sure you have energy for work?
200
It's okay to cry or show emotions so long as the focus remains on the client and they are NOT taking care of you...
What is is it okay to show my emotions with my client?
200
I do this early in the relationship with clients.
What is set clear boundaries?
200
Speak in a normal tone, ask the client to lower her/his voice, and encourage them to take a walk or a moment before they reply.
What do I do when a client with a history of violent outbursts starts to raise her/his voice?
300
Get up and move around
What is something you can do quickly at your desk?
300
Make sure you make time for fun and frivolity with funny friends and family
What is something you can do to find balance?
300
I get support from my supervisor when I know I'm going to meet with that client again
What is a good way to deal with emotionally charged client interactions?
300
I do this to create and maintain a healthy work-life balance.
What is stick to my schedule and make sure I let my supervisor know if I am working extra hours?
300
Call your supervisor and/or other staff for assistance.
What do I do when a client starts to escalate and is not responding to my attempts to de-escalate her/him?
400
Your supervisor or a supervisor
What is the best place to go if you're feeling overwhelmed or upset by a client or their situation?
400
Relaxation / meditation / mindfulness
What is something you can do in a quiet space?
400
Utilize my supports, don't meet w/the client alone
How do I keep myself feeling safe enough when with a client who I feel threatened by?
400
I do this when I feel like I have questions I don't know the answers to - even if I think I should know the answers.
What is ask my supervisor?
400
File an incident report.
What do I do when a client has acted out?
500
Your supervisor!
What is the best place to go when you need support?
500
Making time for yourself
What is something you must make time to do?
500
Don't personalize it. This is about the client's journey, not the case manager or other worker.
How do I handle it when a client doesn't show up, or gets angry when I enforce rules?
500
I do this when I interact with colleagues - whether they are peers, supervisors, or supervisees.
What is be respectful, clear, concise and collaborative?
500
I practice self care in a variety of ways.
What do I do after a really bad day?
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