Starbucks Case
What is the most important habit for individual success?
Willpower/Self-Discipline
State and explain the three steps are in the habit loop.
1) Cue: initiates loop
2) Routine: carried out after cue on autopilot
3) Reward: what you get for completing the routine
Is willpower finite or infinite?
Extra points: What is another theory?
Finite (according to most theories)
Limited vs. Unlimited Theory of Willpower
Name at least one reason a task will be procrastinated
1) Low expectancy (low perceived likelihood of being successful at task)
2) Low value (no expected value or enjoyment from performing the task)
3) High delay (long delay between performing task and experiencing any meaningful benefit or cost)
What specific resource did Starbucks provide for their employees through their training program?
Willpower habit loops
Give an example of a habit loop that you could implement to improve your life
Cue=advertisement for ice cream
Routine=do two push-ups (instead of driving to store and buying ice cream)
Reward=feel good chemicals (ex. endorphins and serotonin) released in brain (same feeling from eating unhealthy food)
How can you best use willpower to accomplish your goals?
Pick one or two important things to get done instead of trying to do many things with your finite willpower
What are the typical characteristics of individuals who procrastinate?
High levels of impulsiveness and boredom-propensity
Low levels of conscientiousness and self-efficacy
What are some things that Starbucks does to create a workplace environment that helps its employees maintain willpower?
- LATTE identifies specific rewards for handling different situations
- Gives a sense of autonomy (employees can make changes/suggestions)
What is the Golden Rule of Habit Change?
If you use the same cue and provide the same reward, you can shift the routine and change the habit. Almost any behavior can be transformed if the cue and reward stay the same.
How is sleep related to willpower and self-regulation?
The more, the better!
What type of tasks are typically procrastinated?
1) boring, tedious or aversive tasks
2) ambiguous or difficult to perform tasks
3) tasks with delayed gratification
What does LATTE stand for?
L - Listen
A - Acknowledge
T - Take action
T - Thank the customer
E - Explain why the problem occurred
What steps can be taken to make willpower a habit?
Plan a certain behavior for when unpleasant task arrives and then follow that routine instead of giving up
How does glucose/sugar relate to willpower?
Willpower is thought to be glucose dependent (acts of willpower deplete glucose and it must be replenished to restore performance)
What are the steps to overcome procrastination overall? Extra Points: What are the steps to overcome procrastination in the workplace
Create habits (routine actions that challenge and face unpleasant tasks that consciously or unconsciously being avoided)
Workplace: 1) Recognize the type (undisciplined, insecure or well-intentioned over-extender)
2) Intervene (time management training with counseling-based approach or work environment interventions)
3) Employee Screening