Self Service

In The App

100

Where can the customer find their eStatements?

Account Services - eDocuments

200

What's the difference between Linking an account to the homepage and linking an external account through Plaid?

Homepage only shows transactions and balance

300

What is the daily limit for mobile deposits according to the app?

10,000

400

True or False: You can set age restrictions on transactions through olb.

True, go to the card controls tab - select the card- and scroll down to merchant types - then select the age restriction option

500

How do you deactivate the Savvy Money Credit Score?

Go to the Credit Score pop up at the bottom of the app - select Resources - select Settings - scroll down and select Deactivate Account

OLB

100

True or False: account recovery works for business olb

false

200

If we're closed and a customer loses their card, what self service feature can they rely on?

Card controls - disable card

300

Where can the customer find their acc number in olb?

Select the account from the homepage - go to details and settings - scroll down

400

Can you use account recovery if you only have a landline on file?

no

500

True or False: If a business account has multiple users, anyone can unlock someone from their olb

False only the main administrator can

FMB Website

100

Using zip code 47305, what are the current promotional CD rates?

--

200

Where can you find the routing number on the fmb website?

at the very bottom

300

What business account has no monthly service fee?

First Business Checking 

400

Does the fmb website give instructions on enrolling into zelle?

yes

500

What troubleshooting does the website give if the customer is having issues with the app?

Why isn’t my app working?

• Make sure you are using the new FMB Banking app (Apple, Android).
• Our system is designed to ensure broad compatibility across various devices and platforms. For mobile users, the FMB Banking app supports iOS 11.x and later versions, as well as Android 9.x. For Apple Watch users, version 8.x and onwards is compatible. On desktop, we recommend using the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge for Windows users, and Apple Safari for macOS, ensuring a seamless experience across all major browsers. This includes support for any previous versions that continue to receive updates from their respective developers—Microsoft, Google, Mozilla, and Apple.
• If you are having trouble logging in, you can select the link at the bottom of the login box for “Account Recovery” on the app, or “Forgot Login ID” on the Personal Online Banking in the login box located at www.firstmerchants.com. This will allow you to retrieve your username, unlock your account and change your password. If you still need help, call customer service at 1.800.205.3464.

Not Work Related

100

What do you call a group of flamingos?

A flamboyance

200

What was Madonna's 3rd studio album?

True Blue

300

What was the first color ever discovered?

Red

400

When was Chicago founded? 

1830

500

What year did the comedy sketch TV show, “Saturday Night Live,” debut?

1975