Nancy No-No's
Site Link
Budget Busters
Reports
Potpourri
100
A: Lots of self-storage companies use this as an incentive to get renters, but Nancy has set a strict time limit on this.
What is 'offering a discount for more than two months'?
100
The screen where all move-ins and inquiries begin in Site Link.
What is the inquiry screen?
100
Probably the biggest problem when it comes to meeting budgets.
What is not meeting budgeted occupancy or vacancies?
100
This weekly report drove self storage manager's crazy for many years but was recently discontinued.
What is 'the measurement tool'?
100
All storage managers were praised for doing this in February 2015.
What is 'hitting their NOI budget?
200
"I'd be happy to answer that question for you, but may I ask you a few questions first?"
What is it you never forget to ask a customer when they inquire about a unit cost?
200
The field that is required to be filled in so that the competition rate comparison report can be generated in Site Link.
What is the reference field?
200
Unpaid Rent
What is bad debt?
200
The Site Link report that helps determine promotional pricing for the month.
What is 'the price list'?
200
Send acknowledgement email.
What you always do when you get an email from corporate?
300
Never without previous approval.
When can you waive fees?
300
Address Number and Zip Code.
What information is required on the credit card entry screen to reduce credit card fees?
300
72 to 74 degrees.
What is the thermostat setting in summer?
300
The action that is done weekly to make sure the reported occupancy numbers are correct.
What is verifying the accuracy of your traffic reports?
300
It will go away by the end of 2015.
What is the credit card binder?
400
Changing Legal Letters in Site Links.
What is 'something you never do'?
400
On this report you will be able to get Gross Potential Rent Information.
What is the Management Summary Report?
400
The tool used to compare budgeted promos to actual give-aways.
What is Promotion Tracker?
400
The site link form used to track why tenants moved out.
What is the Exit Survey?
400
This activity will be done before someone from corporate visits.
What is conduct a file and facility self-audit?
500
An audit item you conduct twice-a-day.
What is 'do a lock-check'?
500
The information gathered on this Site Link screen allowed us to eliminated the Measurement Tool.
What is the inquiry screen?
500
The action taken that keeps repair and maintenance costs on budget.
What is scheduling routine maintenance in the budgeted month?
500
This monthly report compares the marketing effort that is forecast with the actual marketing activities conducted.
What does the Marketing Commitment Form?
500
These 3 Site Link reports are used to analyze concessions.
What are the Credits Issued & Applied, the Promotions Report and the Exceptions Reports?
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