Core Values
"We enjoy the freedom to make the right choices and own our results" refers to this core value
What is Take Personal Ownership
Lithia Motors was founded in this year
What is 1946
This team member will be responsible for contacting the customer, sending virtual inspection and document links, and earning the customer's commitment
What is a Tier 1 Agent
This software is used to send text and phone calls to customers
What is Dialpad
Offers are valid for this length of time
What is 7 days
"We earn trust, by providing an honest and inviting customer experience" refers to this core value
What is Earn Customers for Life
Driveway was founded in this year
What is 2020
This team member will be responsible for collecting negative equity and processing inbound/outbound paperwork
What is a Quality Control (QC) agent
This software is used to request an appraisal on a vehicle
What is vAuto
The date in which a lease must be returned by is referred to as
What is a Maturity Date
"We connect as a team through celebration, positivity, passion, and purpose" refers to this core value
What is Have Fun
Once the status in Omni-Channel is updated to Available and a lead pops up, the agent has this length of time to accept it before it’s re-routed to another user
What is 45 seconds
This team member is responsible for arranging transportation via carriers
What is a Dispatch Coordinator
This tool is used internally within FreewayCRM to communicate with team members
What is Chatter
These are the three services that a customer can perform on Driveway.com
What are Buying, Selling, and Servicing a vehicle
"We champion one another’s growth because we can achieve so much more together" Refers to this core value?
What is Improve Constantly
Once a case has been accepted in Omni-Channel, the agent has this length of time to review the case and contact the customer
What is 5 minutes
This team member is responsible for handling traditional appointments and picking up vehicles in-market
What is a Valet
This software is used to confirm virtual vehicle inspections
What is PAVE
"Is there a loan on the vehicle" "Who is the legal owner of the vehicle" and "Is the vehicle in safe, running condition" are examples of this
What are "Fact Finding" Questions
Driven by our employees and preferred by our customers, this statement refers to Lithia and Driveway's mission
What is Growth Powered by People
Driveway is helping to accelerate this Lithia goal
What is the 2030 plan
This is the name given to Tier 2 Agents when communicating with customers
What is a Document Specialist
This action in FreewayCRM allows agents to leave detailed information and previous conversation details
What are Notes
These are the 3POC (3 points of contact) required when reaching out to a customer
What are Call, Text, and Email