HR
What is 60 days?
This is the letter of TRED that says I will make sure my team knows the goals for the day? What does it stand for?
What is T - Target setting and Communication
This is who you call when an employee is injured.
What is Medcore?
Temperature of proteins coming out of the rethermalizer should be
What is 165?
This is the number of taco shells the starter can hold in one hand.
What is three?
What is the name of the new cards that were introduced in Experience 6?
What are the Own the Zone Cards?
This is the amount of time we are given to acknowledge the customer?
What is five seconds - 3 beeps?
This is how often we stir grilled chicken on the line.
What is once per hour?
Each employee will receive this after they have graduated from their probation policy.
What is the PTO?
In order to meet this category, I will ensure my line is stocked with the necessary paper goods.
What is R - Rush Ready?
We are never allowed to do this, for any reason, without expressed permission from the Market Coach or above.
What is close the store?
What do you do with the remaining cheese when the pan time expires?
What is throw away?
This happens when a tool on the line is placed in the wrong ingredient.
What is cross contamination?
This is the position in which I should spend 80% of my time.
What is the MIC zone - Expeditor
This is the allowed time at the window per Bell American standard during lunch peak time.
What is 50 seconds?
What is a four finger pinch?
This is what every employee is required to do every Monday morning.
What is sign their timecard?
In order to meet this category, I will ensure my starter is communicating on every order.
What is T - Target setting and communication
We are never to allow someone to work before they do this.
What is clock in?
When this product is removed from the rethermalizer, you will temp every bag.
What is carryover?
These items cannot be within customer view.
What are cleaning supplies?
My shift should begin with this process to ensure my team is on the same page.
What is the shift huddle?
This is the question we ask to verify the customer's order?
What is, Is everything on the screen correct?
This is the hold time for bottled sauces on the line.
What is eight hours?
This is required before accepting $50.00 or $100.00 bills.
What is manager approval?
Checking my schedules a week in advance will help me complete this category efficiently.
What is D - Deployment?
At open, what is the minimum number of people that must be present to enter the building?
What is two?
This is the required temperature of the three compartment sink.
What is 120 degrees?
This is how we ensure a quesadilla is cut correctly.
What is arrows on the package?
I should never take ownership of the shift before I complete this process.
What is count the safe?
We should always offer this item if it is not ordered.
What is a drink?
This is the "ready time" for beans and rice.
What is 45 minutes?
This must be done before the cashier leaves the building at the end of their shift as they MUST be present for this process.
What is counting down their drawer?
If my headsets are charged and in working order, and there are four of them, I will meet this category.
What is E - Equipment?
At close, we are never allowed to leave the building this way.
What is together?
These are the only two cold line items you can carry over at close.
What is sour cream and bottled sauces?
This will cause you to lose points if these are missing from the Drive Thru and Front Register cash drawers.
What is Make-Up Cards?
I should use this tool to direct my team members to complete all their tasks.
What are the Own Your Zone Cards?
This is the standard greeting in the drive thru.
What is "Hi, How are you?"
This is the surface that you use blue towels to clean
What is Food Contact Surfaces?
This process must be completed with another manager present.
What is safe count?
This is the SWS goal for every store OTD.
What under 4:00?
In the event a team member tells you they are being harassed, this is what you do immediately.
What is tell your RGM?
These are the only two hot line items that are not carried over at close.
What is shredded chicken and rice?
These are the two opportunities for bonus points on the CORE.
What is uniforms or The Make Up?
While deployed as the MIC, what task am I not allowed to do and what position am I not allowed to work?
What is starter and prep?
This item is always provided with products that have lids or are in containers.
What is spork/utencils?
This is the way we ensure a quesadilla is cut into four equal pieces.
What is the arrows on the wrap?
This is what we do to correct a safe shortage.
What is short a drawer?
If the food is ready and the window time is 85 seconds, this is the bottleneck.
What is the cashier?
This is the posting that provides contact information for the Area Coach, HR, the Market Coach and the Hotline Number.
What is the Open Door Policy Poster?
What is the first thing we do on the food safety checklist?
What is calibrate the thermometer?
If this item remains on the cold line past the breakfast day part, it will result in a failure of a CORE.
What is bacon?
If an employee cannot clock in, they must complete this form before they are allowed to work.
What is the time edit log?
This is the number of napkins that should be given with each order.
What is one for every 2 items ordered?
This is the item we temp every time we complete a food safety checklist.
What is tomatoes?
In the event a drawer is counted down and settles short, the team member has the option to pay the money back - True or False?
What is False
If the food is not ready and the window time is 85 seconds, this is the bottleneck.
What is the line?
This is where you go to report a customer or employee injury.
What is online RISK forms?
What is 45 minutes in relation to carryover?
What is time in the ice bath?
This is the time flour tortillas should be grilled.
What is five and five?
This tool is my guide to running a successful shift.
What is the Manager-In-Charge (Own Your Shift)?
When handing out the bag, this is the information you should share with the customer about their order.
What is How many items are in the bag?
This is how far chemicals must be kept from food.
What is one foot?
This security information should never be shared with anyone else in the store.
What is manager codes?
If five people are working, you have two of what position?
What is starters?
This must be provided to the HR department before an employee is allowed to return to work from an injury.
What is a doctor's note?
Carryover products should be dropped during this day part.
What is beginning at lunch drop
This is step #4 in handwashing.
What is rinse soap from your hands?
This is an item in my possession that I am never allowed to give to a team member for any reason?
What is my keys?
This is the required temperature at the hand sink?
What is 100 degrees?
In the event I issue a refund to a customer, these are the signatures that are required.
What is the Manager and the Cashier?
If six people are working, you have two people in what location?
What is Drive Thru?
During an investigation, this is the only person you are allowed to discuss the details of the investigation with.
What is the RGM or HR?
This is the result if you carryover shredded cheese and you have a morning CORE.
What is significant - FAIL
This will result in a 10 point deduction if not served in the proper packaging.
What is the box?
I am responsible for ensuring this process is completed regularly, to guarantee great customer service.
What is Zone Walk?
The two part closing must include this.
What is "Thank You"?
This is the towel we use to clean the restroom.
What is paper towels?