Dispositions
You speak with Seb and pitch all options; they agree, and you connect to both. What is your disposition?
Handed Off To Opendoor and Partner Agent
Seb sends a text that says Not Interested. What text do you send back?
Thanks for letting me know! Even if you are not looking to sell now, you can consider speaking to a local partner agent to answer any initial questions you may have, while you are just looking and thinking through those initial first steps. May I give you a call at TIME?
When you call and the number is not in service. What's your disposition?
Bad Information
While on the call, mid-pitch, Seb tells you they don't want to speak with an agent at all. What script do you reply with?
There is no obligation to move forward working with a local partner agent after this initial conversation. These agents also have access to a premium listing experience called Showcase, which could help you sell for more and sell faster.
Seb agrees to connect live to an agent, fafx1, but you connect on the second try. What's your disposition?
Live Transfer
Seb says, "The Opendoor offer is laughable." How do you keep the call moving forward?
I’m seeing on Opendoor’s site, the next step with Opendoor is to complete a walkthrough evaluation of your home. The Opendoor walkthrough will help inform the final offer you receive from Opendoor, versus the preliminary offer you currently have. *then transition into PA pitch*
Seb answers and right away tells you they are trying to list themselves, you push back and go through both options. Seb claims they may be interested, but to follow up in 5-6 weeks. What's your disposition?
Not Interested - Other
You introduce yourself, and Seb stops you, saying they were just browsing and they already said that. How do you reply?
I understand, and I do see you're just browsing here. Even if you’re not feeling ready to move forward, I can still connect you for an initial conversation with a local Zillow Premier Agent partner while you explore your cash offer from Opendoor. It would just be a brief hold.
Unresponsive
"The Zestimate you have on your sight is hurting my chances of being able to sell my home. I want an accurate appraisal. What's your response?
The Zestimate® home valuation model is Zillow’s estimate of a home’s market value. The Zestimate’s accuracy depends on location and the availability of data in the area and is not an official appraisal, but it is a starting point in determining your home’s value. You could get a better understanding of your home’s value with a complimentary comparative market analysis from one of our local partner agents. Let me grab them for you to get that right away, one moment.
On the second call for C2LT, Seb doesn't answer. What's your disposition?
Directed Lead
After calling, Seb tells you they don't know what we're talking about because they selected to sell FSBO. What's a script you can use to overcome?
Absolutely, that’s another way to sell your home. You can post a for-sale-by-owner listing for free on Zillow if you visit www.zillow.com/for-sale-by-owner/. I can pair you with a local partner agent to help you compare the pros and cons of listing traditionally or selling yourself.. They have access to a premium listing experience called Showcase, which could help you sell for more and sell faster. It'll just be a brief hold while I grab them.
Closed case: Seb wants to connect comes to your tray, you confirm digital opt-in. What is your disposition?
Not Interested - Other
Seb texts in from an appointment reminder for a C2LT, saying they are not interested. What do you do?
This is one we do not push back on, so we would just disposition as Not Interested - Other