Standard 1
Explain marketing as a function?
1st step of the selling process.
Identify potential customers
What is CRM (customer relationship management)?
The combination of practices, strategies, and technology to analyze customer data.
Explain the importance of preparing for the sale
2nd step of the selling process.
Approach/engage the customer
What are outreach tools?
A tactic that involves reaching out to potential customers through messages.
tactics to identify valuable information about potential prospects
Create gift guides or bundle collections
Use customer generated context on social media
3rd step of the selling process.
Define customers needs by asking helpful questions
Why is Telephony Technology important?
They allow voice calls to be made between long distances.
What is conversion rate?
The percentage of users take the desired action.
4th step of the selling process.
Close sale by converting the potential customer into customer sales
What is Social Media Automation?
The process of optimizing social interactions using automated tools.